BPO Customer Care Associate

NTT
Manila
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 1-3 yearsEducation: high_schoolSkills: ["Communication","Customer service","Attention to detail","Time management","Organizational skills"]

Provide customer care support for BPO clients in Manila, handling routine and moderately complex questions and issues, while escalating complex or unexpected matters. Ensure accurate, timely processing of transactions to meet or exceed client SLAs, resolve nonstandard pending transactions, and assist with SOP/process transitions. You’ll take escalated calls from providers, interact with customers and first-line management, and support tactical plans to hit project milestones.

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FursaFursa
NTT
NTT
4 weeks ago

BPO Customer Care Associate

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Last checked: 1 hour agoStatus: Live

Job Summary

Provide customer care support for BPO clients in Manila, handling routine and moderately complex questions and issues, while escalating complex or unexpected matters. Ensure accurate, timely processing of transactions to meet or exceed client SLAs, resolve nonstandard pending transactions, and assist with SOP/process transitions. You’ll take escalated calls from providers, interact with customers and first-line management, and support tactical plans to hit project milestones.
Location: Manila
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Handle routine customer questions and issues, escalating complex or unexpected matters to higher-level employees.
  • •Resolve more complex client situations by applying knowledge and skills gained through experience.
  • •Ensure accurate and timely completion of transactions to meet or exceed client SLAs, including nonstandard pending transactions.
  • •Take escalated calls from providers/callers and interact regularly with customers and first-line management.
  • •Support preparation of SOPs/process transitions and develop tactical plans to achieve project milestones.

Key Requirements

  • •Typically 1–3 years of relevant experience handling customer inquiries and issues.
  • •High school diploma or equivalent; undergraduate degree or some college coursework preferred.
  • •Solid computer skills and the ability to use them to complete transactions accurately and on time.
  • •Strong communication, customer service, attention to detail, time management, and organizational skills.
  • •Ability to perform essential responsibilities with or without reasonable accommodations.
Experience:1-3 years
Education:High School
Skills:CommunicationCustomer serviceAttention to detailTime managementOrganizational skills

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn