Specialist, Customer Information Managment

Nationwide
Columbus, United States
Workplace: RemoteFull timeUSD 88,000 - 164,000 annuallyFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Problem-solving","Analytical thinking","Quantitative analysis","Communication","Research"]

Develop and support customer information capabilities that power personalized, timely communications across channels. Manage project workstreams delivering analytic and operational solutions, standardize audience-data flows, and partner with marketing, analytics, and technology teams to translate requirements into technical actions. Document business rules and information requirements for customer matching, preferences, profiles, interactions, governance, and campaign adoption, while continuously improving data tools, processes, and implementation outcomes.

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FursaFursa
Nationwide
Nationwide
11 hours ago

Specialist, Customer Information Managment

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Develop and support customer information capabilities that power personalized, timely communications across channels. Manage project workstreams delivering analytic and operational solutions, standardize audience-data flows, and partner with marketing, analytics, and technology teams to translate requirements into technical actions. Document business rules and information requirements for customer matching, preferences, profiles, interactions, governance, and campaign adoption, while continuously improving data tools, processes, and implementation outcomes.
Location: Columbus, United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage workstreams for projects delivering analytic and operational customer information capabilities and solutions.
  • •Translate business processes into system functional, non-functional, and information requirements.
  • •Provide input to business decisions and coordinate with Business Subject Matter Experts (SMEs).
  • •Document stakeholder needs, business objectives, expectations, and assumptions aligned to projects/capabilities; facilitate implementation planning sessions.
  • •Facilitate post-implementation checkpoints and ensure communication, training, and reporting are documented.

Pay and Benefits

Salary: USD 88,000 - 164,000 annually
Perks:Health InsuranceDentalVisionLife InsurancePaid Leave401kPension

Key Requirements

  • •Typically 3+ years of related experience using SAS, SPSS, and other statistical software in a business environment.
  • •Advanced knowledge of PC-based spreadsheet, business intelligence, and database warehousing applications.
  • •Proficiency in developing ad hoc SQL queries.
  • •Strong analytical and quantitative skills (e.g., regression, decision trees, multivariate analysis).
  • •Excellent verbal and written communication skills for interaction with client, teams, vendors, and associates.
Experience:3+ years
Education:Bachelor's
Skills:Problem-solvingAnalytical thinkingQuantitative analysisCommunicationResearch
Tech Stack:SQLTeradataDatabricksSASSPSSBusiness intelligenceDatabase warehousingSpreadsheets

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Nationwide
Nationwide is a mutual insurance and financial services company offering auto, home, life insurance, retirement planning, investments, and banking products for individuals and businesses across the United States.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Columbus, United States
Founded: 1926
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Glassdoor: 3.6
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