LexisNexis Risk Solutions

1 month ago

Consumer Support Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Support analysts handle consumer inquiries, manage case workflows from logging to resolution within SLAs, and coordinate with stakeholders to deliver timely, accurate service. You’ll work in GDPR-compliant data handling, support Crediva/Consumer Rights/UK Insurance, and focus on clear communication and organized documentation in a fast-paced, customer-focused environment.

Location: Cardiff

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Logging, tracking and progress of internal and external cases within SLA/KPI
•Creating, maintaining and updating internal documentation
•Ensuring tickets are worked through to satisfactory conclusion within SLA
•Tracking and responding to consumer rights requests within SLAs
•Subject Access Requests

Key Requirements

•Great customer service and admin skills and a passion for developing and maintaining relationships
•Used to working in a KPI/SLA driven environment
•Experience within Regulated Services industry
•Able to work independently and in a team environment
•MS Windows operating systems and office applications

Experience:Regulated servicesDataGdpr

Skills:CommunicationProblem-solvingAttention to detailTeamworkCustomer service

Languages:English

Tech Stack:WindowsMicrosoft Office

Company Brief

LexisNexis Risk Solutions

Provides data, analytics, and technology solutions to help businesses manage risk, detect fraud, comply with regulations, and make decisions across insurance, financial services, government, and commercial sectors.

Industry: RegTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Public Company

Headquarters: Alpharetta, United States

Website LinkedIn

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LexisNexis Risk Solutions

1 month ago

Consumer Support Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Cardiff

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Logging, tracking and progress of internal and external cases within SLA/KPI
•Creating, maintaining and updating internal documentation
•Ensuring tickets are worked through to satisfactory conclusion within SLA
•Tracking and responding to consumer rights requests within SLAs
•Subject Access Requests

Key Requirements

•Great customer service and admin skills and a passion for developing and maintaining relationships
•Used to working in a KPI/SLA driven environment
•Experience within Regulated Services industry
•Able to work independently and in a team environment
•MS Windows operating systems and office applications

Experience:Regulated servicesDataGdpr

Skills:CommunicationProblem-solvingAttention to detailTeamworkCustomer service

Languages:English

Tech Stack:WindowsMicrosoft Office

Company Brief

LexisNexis Risk Solutions

Industry: RegTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Public Company

Headquarters: Alpharetta, United States

Website LinkedIn