Sr Customer Service Representative

Avantor
Mexico City
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: high_schoolSkills: ["Communication","Teamwork","Independent work","Problem-solving","Resourcefulness","Multi-tasking","Organization","Time management","Active listening","Composure"]

Handle inbound customer inquiries and sales-related communications for orders, returns, shipping, and product/service questions. Coordinate resolutions across departments, research issues in multiple systems, and process requests end to end while maintaining accurate customer interaction records. Proactively interact with internal teams and the outside sales force to support expediting, back orders, and special requests, while meeting productivity, quality, and schedule adherence performance metrics.

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FursaFursa
Avantor
Avantor
4 days ago

Sr Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Handle inbound customer inquiries and sales-related communications for orders, returns, shipping, and product/service questions. Coordinate resolutions across departments, research issues in multiple systems, and process requests end to end while maintaining accurate customer interaction records. Proactively interact with internal teams and the outside sales force to support expediting, back orders, and special requests, while meeting productivity, quality, and schedule adherence performance metrics.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle inbound sales and customer communication (calls/emails/click-to-chat) for service status and customer concerns.
  • •Process customer requests via computer systems for order processing, expediting, and troubleshooting.
  • •Own the customer request and experience from initiation to final conclusion, including follow-up to ensure resolution.
  • •Research and resolve issues by clarifying complaints, determining causes, selecting/explaining solutions, and managing returns and special requests.
  • •Coordinate with internal teams and the outside sales force, and track performance to meet schedule adherence, productivity, and quality metrics.

Key Requirements

  • •High school diploma or GED required; bachelor degree a plus.
  • •1-3 years applicable experience in a customer relationship-type role (sales, military, call center, etc).
  • •Strong verbal and written communication skills.
  • •Proven problem-solving and resourcefulness in dynamic customer situations.
  • •Intermediate PC skills and comfort working in multiple systems concurrently; familiarity with SAP is helpful.
Experience:1-3 years
Education:High School
Skills:CommunicationTeamworkIndependent workProblem-solvingResourcefulnessMulti-taskingOrganizationTime managementActive listeningComposure
Tech Stack:SAP

Company Brief

Avantor
Provides mission-critical products and services to support life sciences, advanced technologies, and applied materials customers worldwide, including lab supplies, chemical reagents, equipment, and supply chain solutions.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Radnor, United States
WebsiteLinkedIn