Advisor HR - 2nd Shift - Shelbyville

Tyson Foods
United States
Workplace: OnsiteFull timeUSD 20.67 - 35.1 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Customer service","Communication","Troubleshooting","Planning","Organizational skills"]

Provide process and transactional support for HR systems and processes, acting as a first point of contact for users via ServiceNow case management, chat, and phone. Handle high-volume walk-up support, resolve first-level HR support requests, and support HR-related activities such as intake data, personal information updates, and LOA navigation. Monitor HR inboxes, respond or escalate to People Operations and leadership, and help improve support SLAs to meet KPIs.

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Tyson Foods
Tyson Foods
3 days ago

Advisor HR - 2nd Shift - Shelbyville

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide process and transactional support for HR systems and processes, acting as a first point of contact for users via ServiceNow case management, chat, and phone. Handle high-volume walk-up support, resolve first-level HR support requests, and support HR-related activities such as intake data, personal information updates, and LOA navigation. Monitor HR inboxes, respond or escalate to People Operations and leadership, and help improve support SLAs to meet KPIs.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide basic navigation support for routine HR correspondence using established procedures (e.g., address changes and employee self-service support).
  • •Manage HR system and process support through case management, chat, and phone as the first point of contact for users.
  • •Handle intake data and update team members’ personal information in HR systems; support LOA intake and navigation.
  • •Review and update key business processes and general master data components.
  • •Collaborate with the People Operations team to improve support SLAs and meet department KPI targets.
  • •Receive and respond to HR inboxes, resolving issues directly or escalating to appropriate teams and leadership when needed.

Pay and Benefits

Salary: USD 20.67 - 35.1 hourly

Key Requirements

  • •Bachelor’s degree or an equivalent combination of education and experience.
  • •2+ years in a relevant customer support role plus prior data entry experience.
  • •Intermediate computer skills, including proficiency in Microsoft Excel, Word, and PowerPoint; ability to generate simple letters, spreadsheets, graphics, and formatted data outputs.
  • •Ability to communicate and interact effectively with a broad range of end users; excellent verbal and written communication skills.
  • •Excellent customer service, basic analytical/troubleshooting skills, strong planning/organization, and detail-oriented teamwork in a fast-paced environment.
Experience:2+ years
Education:Bachelor's
Skills:Customer serviceCommunicationTroubleshootingPlanningOrganizational skills
Tech Stack:ServiceNowMicrosoft ExcelMicrosoft WordMicrosoft PowerPointSAP/HRWorkday

Company Brief

Tyson Foods
Tyson Foods is a global food company that produces and markets chicken, beef, and pork products, along with prepared foods and packaged protein brands for retail and foodservice customers.
Industry: Food Production
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Springdale, United States
Founded: 1935
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Glassdoor: 3.5
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