IT Helpdesk - User Support (mensch*) - (VZ/38,5 Std.) (Wien, AT)

Zurich Insurance
Austria
Workplace: OnsiteFull timeEUR 44,144 - 46,944.38 annuallyFunction: IT Support & HelpdeskEducation: certificationSkills: ["Teamwork","Communication","Organization","Independent work","Structured troubleshooting"]

Support Zurich employees by handling IT issues and service requests in the helpdesk (1st/2nd level), including troubleshooting for hardware, software, and network problems. Provide onsite and remote assistance, manage and inventory equipment, and support internal teams with Microsoft Power Platform inquiries and issue resolution. Work with Apple devices, help run end-device onboarding, maintenance, and monitoring via MDM tools, and collaborate with other technical departments.

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FursaFursa
Zurich Insurance
Zurich Insurance
23 hours ago

IT Helpdesk - User Support (mensch*) - (VZ/38,5 Std.) (Wien, AT)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 43 minutes agoStatus: Live

Job Summary

Support Zurich employees by handling IT issues and service requests in the helpdesk (1st/2nd level), including troubleshooting for hardware, software, and network problems. Provide onsite and remote assistance, manage and inventory equipment, and support internal teams with Microsoft Power Platform inquiries and issue resolution. Work with Apple devices, help run end-device onboarding, maintenance, and monitoring via MDM tools, and collaborate with other technical departments.
Location: Austria
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Handle helpdesk support for employee issues and service requests (1st level intake and independent 2nd level resolution) for hardware, software, and network topics.
  • •Support employees onsite and via remote support.
  • •Manage and inventory equipment.
  • •Assist business teams with Microsoft Power Platform questions and error resolution.
  • •Set up, maintain, and continuously monitor end devices using MDM solutions, including user support for Apple devices (iPad, iPhone).

Pay and Benefits

Salary: EUR 44,144 - 46,944.38 annually
Perks:Remote WorkLearning BudgetGym Membership

Key Requirements

  • •Completed IT education (apprenticeship/HTL) or comparable experience.
  • •First experience in IT support is an advantage.
  • •Very good knowledge of the Microsoft 365 landscape, especially OneDrive, Outlook, and MS Teams (1st/2nd level support).
  • •Knowledge of Azure ID and Active Directory.
  • •Good English and very good German; structured, solution-oriented troubleshooting and documentation.
Education:Certification / Diploma
Skills:TeamworkCommunicationOrganizationIndependent workStructured troubleshooting
Languages:GermanEnglish
Tech Stack:Microsoft Power PlatformMicrosoft Power BIPower AutomatePower AppsMicrosoft M365OneDriveOutlookMicrosoft TeamsAzure ADActive DirectoryWindowsIOSIntunePowerShellMDMApple iPadApple iPhone

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn