Call Center Representative

Qureos
New York
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Active listening","Customer focus","Adaptability","Multi-tasking","Time management"]

Serve as the primary liaison between the company and current and prospective customers, taking ownership of customer issues, complaints, and inquiries. Handle high volumes of inbound/outbound calls, follow call scripts, diagnose customer needs, and provide solutions or alternatives. Upsell products when opportunities arise, maintain clear call records in the call center database, and support performance by meeting qualitative and quantitative targets while continuously improving through seminars.

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FursaFursa
Qureos
Qureos
3 weeks ago

Call Center Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Serve as the primary liaison between the company and current and prospective customers, taking ownership of customer issues, complaints, and inquiries. Handle high volumes of inbound/outbound calls, follow call scripts, diagnose customer needs, and provide solutions or alternatives. Upsell products when opportunities arise, maintain clear call records in the call center database, and support performance by meeting qualitative and quantitative targets while continuously improving through seminars.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Manage large volumes of inbound and outbound calls in a timely manner
  • •Follow communication scripts for different topics
  • •Identify customer needs, clarify details, research issues, and provide solutions or alternatives
  • •Upsell products when opportunities arise
  • •Record all conversations in the call center database clearly and comprehensibly

Key Requirements

  • •Previous experience in a customer support role
  • •Track record of over-achieving quota
  • •Strong phone and verbal communication skills with active listening
  • •Familiarity with CRM systems and practices
  • •High school degree
Education:High School
Skills:Active listeningCustomer focusAdaptabilityMulti-taskingTime management
Tech Stack:CRM systems

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn