Gestor/a de Servicios SAP

Atos
Madrid
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["High workload tolerance","Decision making","Customer management","Account management"]

Manage SAP AMS services end to end, working with clients and internal teams while ensuring delivery against ANS/SLAs. Bring functional expertise across SAP modules (including SD/MM or FICO) and apply ITIL/ISO 20000 service management practices. Coordinate service delivery using ticketing tools such as Jira and ServiceNow, supporting operational execution and accountable performance management for the SAP service account.

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Atos
Atos
12 hours ago

Gestor/a de Servicios SAP

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Last checked: 12 hours agoStatus: Live

Job Summary

Manage SAP AMS services end to end, working with clients and internal teams while ensuring delivery against ANS/SLAs. Bring functional expertise across SAP modules (including SD/MM or FICO) and apply ITIL/ISO 20000 service management practices. Coordinate service delivery using ticketing tools such as Jira and ServiceNow, supporting operational execution and accountable performance management for the SAP service account.
Location: Madrid
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Manage SAP AMS services on an ongoing basis.
  • •Act as the primary point of contact between customers and delivery/work teams.
  • •Oversee SAP services delivered under ANS/SLAs.
  • •Coordinate the use of ticketing tools such as Jira and ServiceNow.
  • •Manage customer relationships and the SAP service account’s performance/results (cuenta de resultados).

Key Requirements

  • •Minimum degree (Grado).
  • •4-5 years of experience as an SAP consultant with functional knowledge in SAP modules (e.g., SD/MM or FICO).
  • •3-5 years of experience as a SAP Services Manager in AMS services, supervised by ANS/SLAs.
  • •ITIL Foundation certification.
  • •Knowledge of ISO 20000 (official certification valued) and ticketing tools such as Jira and ServiceNow.
Experience:SAP
Education:Bachelor's
Skills:High workload toleranceDecision makingCustomer managementAccount management
Certifications:ITIL foundation
Tech Stack:SAPSD/MMFICOITILISO 20000JiraServiceNow

Company Brief

Atos
Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bezons, France
Founded: 1997
WebsiteLinkedIn