L3 Support Engineer (Amstelveen, NL)

Atos
Netherlands
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 2-2 yearsSkills: ["Communication","Teamwork","Analytical thinking","Documentation","Problem-solving"]

Senior L3 support engineer responsible for the private cloud, incident and change management, and lifecycle of software/firmware. You will backstop L1/L2 ServiceDesk, execute non-standard changes, coordinate CABs, address vulnerabilities and patch cycles, and manage end-to-end lifecycle management for the customer in a Dutch environment.

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Atos
Atos
6 months ago

L3 Support Engineer (Amstelveen, NL)

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Last checked: 2 hours agoStatus: Live

Job Summary

Senior L3 support engineer responsible for the private cloud, incident and change management, and lifecycle of software/firmware. You will backstop L1/L2 ServiceDesk, execute non-standard changes, coordinate CABs, address vulnerabilities and patch cycles, and manage end-to-end lifecycle management for the customer in a Dutch environment.
Location: Netherlands
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Support the L1/L2 ServiceDesk
  • •Handle incident, standard change & problem at L3 level
  • •Prepare and execute non-standard changes (creating runbooks, joining CABs, executing changes)
  • •Execute production plan activities such as solving vulnerabilities and managing monthly patch cycles
  • •Manage LCM within their scope (new releases of software/firmware/patches)

Key Requirements

  • •2 years of experience as an L3 engineer in similar environments (Large Dell/VMware private cloud with HA and DR)
  • •Must live in The Netherlands and speak/write/read Fluent Dutch
  • •Can be asked to work on premises fulltime (after Covid restrictions have been released)
  • •Must be screened by AIVD (Dutch homeland security)
Experience:2-2 yearsPrivate cloudIT services
Skills:CommunicationTeamworkAnalytical thinkingDocumentationProblem-solving
Certifications:VCPVCAP
Languages:Dutch
Tech Stack:VsphereVMwareNSXVRealizeAnsibleConfluenceGitlabVXBlockDell OpenManageVmware VropsLoginsightVSAN

Company Brief

Atos
Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bezons, France
Founded: 1997
WebsiteLinkedIn