Workforce Scheduling Analyst II

Centene
Virginia, New York, Missouri, Michigan, Florida, Nevada
Workplace: RemoteFull timeUSD 27.02 - 48.55 hourlyFunction: Data Analytics & Business IntelligenceExperience: 2-4 yearsEducation: bachelorsSkills: ["Prioritization","Independent decision making","Time management"]

Analyze the contact center’s workload to forecast demand, build resourcing and optimization scheduling plans, and recommend staffing adjustments. Evaluate scheduling disruptions, absence patterns, and performance metrics such as service level, average speed of answer, and adherence to identify opportunities for improvement. Produce scheduled and ad-hoc effectiveness/efficiency reports, maintain accurate scheduling and time-off records, and support workforce management policies and procedures.

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Centene
Centene
1 day ago

Workforce Scheduling Analyst II

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Analyze the contact center’s workload to forecast demand, build resourcing and optimization scheduling plans, and recommend staffing adjustments. Evaluate scheduling disruptions, absence patterns, and performance metrics such as service level, average speed of answer, and adherence to identify opportunities for improvement. Produce scheduled and ad-hoc effectiveness/efficiency reports, maintain accurate scheduling and time-off records, and support workforce management policies and procedures.
Location: Virginia, New York, Missouri, Michigan, Florida, Nevada
Workplace: Remote
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Mid level

Key Responsibilities

  • •Analyze contact center workload to develop staffing recommendations and resourcing and scheduling plans.
  • •Develop staffing schedules to maximize resource efficiency and meet customer demand.
  • •Evaluate contact center patterns (volumes, trends, productivity) and identify unexpected absences and schedule disruptions.
  • •Analyze workload forecasts and performance metrics (service level, average speed of answer, adherence) to improve staffing plans.
  • •Maintain accurate schedule and time-off records; ensure scheduled and ad-hoc reports; assist with workforce management unit policies and procedures.

Pay and Benefits

Salary: USD 27.02 - 48.55 hourly
Perks:Health Insurance401kPaid Leave

Key Requirements

  • •Bachelor's degree and 2–4 years of related experience (or equivalent experience).
  • •Analyze contact center workload to build resourcing and optimize scheduling plans based on business objectives.
  • •Evaluate complex scheduling information, including volumes, trends, productivity, absences, and deviations from schedules.
  • •Analyze key performance metrics (e.g., service level, average speed of answer, staff adherence) and make data-driven recommendations.
  • •Must be authorized to work in the U.S. without employment-based visa sponsorship now or in the future.
Experience:2-4 years
Education:Bachelor's
Skills:PrioritizationIndependent decision makingTime management

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Centene
Centene Corporation is a diversified, multinational healthcare enterprise that provides government-sponsored and commercial healthcare programs and services, specializing in Medicaid, Medicare, and specialty benefits management across the United States.
Industry: Health Insurance (Payers)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1984
WebsiteLinkedIn