ServiceNow Support Engineer

Devoteam
Amsterdam
Workplace: OnsitePart timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsSkills: ["Problem-solving","Analytical","Communication","Planning","Independence"]

ServiceNow Platform Support Specialist to manage and optimize the ServiceNow environment, delivering incident/problem/change/release management, configuring solutions to client needs, and enabling end-user success while maintaining high customer satisfaction.

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Devoteam
Devoteam
2 months ago

ServiceNow Support Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

ServiceNow Platform Support Specialist to manage and optimize the ServiceNow environment, delivering incident/problem/change/release management, configuring solutions to client needs, and enabling end-user success while maintaining high customer satisfaction.
Location: Amsterdam
Workplace: Onsite
Employment Type: Part time · Permanent
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Dagelijks beheer van ServiceNow-platform: incident-, probleem-, wijzigings- en releasemanagement.
  • •Configuraties en aanpassingen uitvoeren op basis van de wensen van de klant.
  • •Samenwerken met verschillende teams om klantbehoeften in kaart te brengen en oplossingen te implementeren.
  • •Technische documentatie en gebruikershandleidingen opstellen en onderhouden.
  • •Systemen up-to-date houden met minimale verstoring tijdens updates en upgrades.

Pay and Benefits

Perks:Annual BonusLease Auto

Key Requirements

  • •Minimaal 2 jaar professionele ervaring in een IT Support-rol, met een sterke focus op ServiceNow of vergelijkbare tools.
  • •Een ITIL-certificering.
  • •Uitstekende probleemoplossende en analytische vaardigheden, met een methodische aanpak.
  • •Sterke communicatievaardigheden in het Nederlands (schriftelijk en mondeling).
  • •Het vermogen om zelfstandig te werken en prioriteiten te stellen in een dynamische omgeving.
Experience:2+ yearsServiceNowIT SupportITIL
Skills:Problem-solvingAnalyticalCommunicationPlanningIndependence
Certifications:ITILCSACIS-ITSMCIS-HRSD
Languages:DutchEnglish
Tech Stack:ServiceNowJavaScriptHTMLCSSGlideScriptCSACIS-ITSMCIS-HRSD

Company Brief

Devoteam
Devoteam is an IT consulting firm specializing in digital transformation, cloud, cybersecurity, and data solutions for enterprise clients across Europe and the Middle East, combining technology partnerships with management consulting services.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1995
WebsiteLinkedIn