Commerce

1 week ago

Customer Success Manager - FDX

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Own a portfolio of post-onboarding customers and serve as their trusted advisor to drive retention, Net Revenue Retention (NRR), product adoption, and customer satisfaction. Build and execute success plans tied to measurable outcomes, monitor customer health to mitigate risk, and deliver education and demonstrations. Lead renewal motions and identify expansion opportunities while collaborating cross-functionally and maintaining accurate account data in Salesforce and other systems.

Location: Austin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own an assigned portfolio of customer accounts and drive retention, NRR, adoption, customer satisfaction, and long-term success.
•Serve as the primary post-onboarding point of contact and trusted advisor for executive sponsors, business stakeholders, and end users.
•Develop and execute success plans aligned to customer business objectives and measurable outcomes, guiding adoption and growth milestones.
•Monitor customer health and engagement to proactively identify risks, develop mitigation plans, and ensure customers realize measurable value.
•Own renewal motions and partner on renewal strategies and expansion opportunities while collaborating cross-functionally to resolve escalations and deliver a seamless experience.

Pay and Benefits

Salary: USD 105,360 - 158,040 annually

Key Requirements

•2+ years of experience in Customer Success, Account Management, Customer Experience, Customer Retention, Consulting, or another customer-facing role within SaaS, eCommerce, or technology.
•Experience managing a portfolio of customer accounts with accountability for retention, renewals, adoption, growth, or revenue performance.
•Experience owning or supporting customer renewals and building trusted relationships with executive and business stakeholders.
•Bachelor’s degree or equivalent professional experience (preferred).
•Familiarity with Salesforce and customer success/analytics tools such as Gainsight, Tableau, or Grafana (preferred).

Experience:2+ yearsSaaSECommerceMarketplaceRetail technologyDigital advertisingMarTech

Education:Bachelor's

Skills:Analytical skillsOrganizational skillsProblem-solvingRelationship managementPresentation skillsCustomer-first mindsetCommercial acumenProactive execution

Tech Stack:SalesforceGainsightTableauGrafanaCRMCustomer success systems

Company Brief

Commerce

Provides a SaaS e-commerce platform enabling retailers and brands to build, run, and scale online stores with customizable storefronts, integrations, and omnichannel selling tools.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Austin, United States

Founded: 2009

Website LinkedIn

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Commerce

1 week ago

Customer Success Manager - FDX

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Austin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own an assigned portfolio of customer accounts and drive retention, NRR, adoption, customer satisfaction, and long-term success.
•Serve as the primary post-onboarding point of contact and trusted advisor for executive sponsors, business stakeholders, and end users.
•Develop and execute success plans aligned to customer business objectives and measurable outcomes, guiding adoption and growth milestones.
•Monitor customer health and engagement to proactively identify risks, develop mitigation plans, and ensure customers realize measurable value.
•Own renewal motions and partner on renewal strategies and expansion opportunities while collaborating cross-functionally to resolve escalations and deliver a seamless experience.

Pay and Benefits

Salary: USD 105,360 - 158,040 annually

Key Requirements

•2+ years of experience in Customer Success, Account Management, Customer Experience, Customer Retention, Consulting, or another customer-facing role within SaaS, eCommerce, or technology.
•Experience managing a portfolio of customer accounts with accountability for retention, renewals, adoption, growth, or revenue performance.
•Experience owning or supporting customer renewals and building trusted relationships with executive and business stakeholders.
•Bachelor’s degree or equivalent professional experience (preferred).
•Familiarity with Salesforce and customer success/analytics tools such as Gainsight, Tableau, or Grafana (preferred).

Experience:2+ yearsSaaSECommerceMarketplaceRetail technologyDigital advertisingMarTech

Education:Bachelor's

Skills:Analytical skillsOrganizational skillsProblem-solvingRelationship managementPresentation skillsCustomer-first mindsetCommercial acumenProactive execution

Tech Stack:SalesforceGainsightTableauGrafanaCRMCustomer success systems

Company Brief

Commerce

Provides a SaaS e-commerce platform enabling retailers and brands to build, run, and scale online stores with customizable storefronts, integrations, and omnichannel selling tools.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Austin, United States

Founded: 2009

Website LinkedIn