User Specialist, Customer Support
ByteDance
Gurugram
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Root cause analysis","Attention to detail","Prioritization","Interpersonal skills"]Join the Customer Support team to handle user feedback and safety inquiries, triage issues, and resolve escalated cases with speed and accuracy. You’ll collaborate with internal teams as the ultimate escalation point, help users use safety features, and identify recurring patterns to propose improvements that prevent future incidents. Work in a high-concurrency live chat environment using ticketing and CRM tools while tracking customer service KPIs like CSAT, AHT, FCR, and SLA.
