Astra FI

1 day ago

API Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Join the Integrations team to provide always-on technical support for Astra’s payments API platform. You’ll own inbound support tickets (API errors, integration/configuration issues, and transaction discrepancies), troubleshoot methodically, meet response and resolution SLAs, and triage/escalate issues to Technical Account Management or engineering when needed. You’ll also maintain knowledge bases and runbooks, monitor ticket trends for systemic patterns, and clearly translate technical detail into actionable guidance.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Own and resolve inbound technical support tickets across the client base, including API errors, integration questions, configuration issues, and transaction discrepancies.
•Meet defined response and resolution SLAs by prioritizing based on severity and client impact.
•Triage incoming issues and route account-specific complexity to Technical Account Managers, and platform-wide/systemic issues to engineering.
•Maintain and grow internal knowledge base and runbooks by documenting resolutions and reducing repeat issues over time.
•Monitor ticket trends for recurring patterns and provide clear, professional guidance to clients’ technical teams while contributing feedback to product and documentation improvements.

Pay and Benefits

Salary: USD 70,000 - 90,000 annually

Equity and Bonus:Equity

Key Requirements

•1-3 years of experience in technical support, API support, or a technical customer-facing role, ideally in fintech, payments, or another API-first product.
•Comfort reading API documentation, logs, and error responses to troubleshoot integration issues methodically.
•Familiarity with REST APIs, webhooks, and authentication patterns such as API keys and OAuth.
•Strong written communication to explain technical concepts to technical and non-technical audiences.
•Ability to prioritize under pressure across multiple open tickets and escalate when issues are beyond your depth.

Experience:1-3 yearsFintechPaymentsAPI-first

Skills:Problem-solvingWritten communicationPrioritizationTroubleshootingGood judgment

Tech Stack:REST APIsWebhooksOAuthAPI keysSQLPostmanLog searchingPythonJavaScriptAPI testing tools

Company Brief

Astra FI

Provides an API-first instant payments platform that enables developers and businesses to embed fast, secure bank-to-card and bank-to-bank transfers, payouts, and account funding into their products.

Industry: Fintech Infrastructure

Company Size: Small (11 to 50 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: Menlo Park, United States

Founded: 2016

Website LinkedIn

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Astra FI

1 day ago

API Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Own and resolve inbound technical support tickets across the client base, including API errors, integration questions, configuration issues, and transaction discrepancies.
•Meet defined response and resolution SLAs by prioritizing based on severity and client impact.
•Triage incoming issues and route account-specific complexity to Technical Account Managers, and platform-wide/systemic issues to engineering.
•Maintain and grow internal knowledge base and runbooks by documenting resolutions and reducing repeat issues over time.
•Monitor ticket trends for recurring patterns and provide clear, professional guidance to clients’ technical teams while contributing feedback to product and documentation improvements.

Pay and Benefits

Salary: USD 70,000 - 90,000 annually

Equity and Bonus:Equity

Key Requirements

•1-3 years of experience in technical support, API support, or a technical customer-facing role, ideally in fintech, payments, or another API-first product.
•Comfort reading API documentation, logs, and error responses to troubleshoot integration issues methodically.
•Familiarity with REST APIs, webhooks, and authentication patterns such as API keys and OAuth.
•Strong written communication to explain technical concepts to technical and non-technical audiences.
•Ability to prioritize under pressure across multiple open tickets and escalate when issues are beyond your depth.

Experience:1-3 yearsFintechPaymentsAPI-first

Skills:Problem-solvingWritten communicationPrioritizationTroubleshootingGood judgment

Tech Stack:REST APIsWebhooksOAuthAPI keysSQLPostmanLog searchingPythonJavaScriptAPI testing tools

Company Brief

Astra FI

Provides an API-first instant payments platform that enables developers and businesses to embed fast, secure bank-to-card and bank-to-bank transfers, payouts, and account funding into their products.

Industry: Fintech Infrastructure

Company Size: Small (11 to 50 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: Menlo Park, United States

Founded: 2016

Website LinkedIn