MS Engineer, Unix

NTT
Mumbai
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskEducation: bachelorsSkills: ["Customer service","Analytical skills","Communication","Teamwork","Problem-solving"]

Provide L3 platform support to users and administrators, handling incidents and escalations with little supervision. Apply ITSM/ITIL processes (Request, Incident, Problem, Change, Knowledge, Service Portal) and troubleshoot challenging issues across NTT cloud/web applications. Partner with operations and engineering to improve tools and processes for faster resolution, mentor less experienced team members, and use strong log analysis and networking/HTTP knowledge to isolate root causes.

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FursaFursa
NTT
NTT
2 years ago

MS Engineer, Unix

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 days agoStatus: Live

Job Summary

Provide L3 platform support to users and administrators, handling incidents and escalations with little supervision. Apply ITSM/ITIL processes (Request, Incident, Problem, Change, Knowledge, Service Portal) and troubleshoot challenging issues across NTT cloud/web applications. Partner with operations and engineering to improve tools and processes for faster resolution, mentor less experienced team members, and use strong log analysis and networking/HTTP knowledge to isolate root causes.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Provide support to users and administrators of the NTT platform.
  • •Manage and prioritize assigned incidents and escalations with little or no supervision.
  • •Troubleshoot and resolve challenging technical situations across cloud/web applications.
  • •Engage with cross-functional operations and engineering teams to build and improve tools and processes for quicker issue resolution.
  • •Mentor less experienced team members in the relevant technologies.

Key Requirements

  • •Seasoned experience providing customer-facing technical support.
  • •Solid understanding of ITSM, CMDB, and ITIL business processes.
  • •Experience supporting web applications and resolving technical incidents through strong troubleshooting/root-cause isolation.
  • •Experience working with the ServiceNow platform (ITSM, ITOM, CSM, FSM).
  • •Basic object-oriented programming skills (Java strongly preferred).
Education:Bachelor's in Information Technology/Computer Science or related
Skills:Customer serviceAnalytical skillsCommunicationTeamworkProblem-solving
Certifications:ITIL v3
Tech Stack:Cloud technologiesSCOMSolarWindsSNMPMIBsOIDsXMLJSONRegular Expressions (RegEx)HTTPHTTPSRESTSOAPSingle Sign-on (SSO)LDAPServiceNowITSMITOMCSMFSM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn