NTT

2 years ago

MS Engineer, Unix

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Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide L3 platform support to users and administrators, handling incidents and escalations with little supervision. Apply ITSM/ITIL processes (Request, Incident, Problem, Change, Knowledge, Service Portal) and troubleshoot challenging issues across NTT cloud/web applications. Partner with operations and engineering to improve tools and processes for faster resolution, mentor less experienced team members, and use strong log analysis and networking/HTTP knowledge to isolate root causes.

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide support to users and administrators of the NTT platform.
•Manage and prioritize assigned incidents and escalations with little or no supervision.
•Troubleshoot and resolve challenging technical situations across cloud/web applications.
•Engage with cross-functional operations and engineering teams to build and improve tools and processes for quicker issue resolution.
•Mentor less experienced team members in the relevant technologies.

Key Requirements

•Seasoned experience providing customer-facing technical support.
•Solid understanding of ITSM, CMDB, and ITIL business processes.
•Experience supporting web applications and resolving technical incidents through strong troubleshooting/root-cause isolation.
•Experience working with the ServiceNow platform (ITSM, ITOM, CSM, FSM).
•Basic object-oriented programming skills (Java strongly preferred).

Education:Bachelor's in Information Technology/Computer Science or related

Skills:Customer serviceAnalytical skillsCommunicationTeamworkProblem-solving

Certifications:ITIL v3

Tech Stack:Cloud technologiesSCOMSolarWindsSNMPMIBsOIDsXMLJSONRegular Expressions (RegEx)HTTPHTTPSRESTSOAPSingle Sign-on (SSO)LDAPServiceNowITSMITOMCSMFSM

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT