Applied Materials

2 months ago

Global Software Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Analyze and collaborate to resolve moderate-complexity equipment software application and system issues, including high-value problems and systemic failures. Provide customer software support through a software ticketing system, delivering timely stakeholder updates. Create, test, and verify software change notifications and key feature procedures, while contributing to customer-focused documentation, specifications, and training for junior engineers and product operations.

Location: Taiwan

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Graduate level

Key Responsibilities

•Analyze and collaborate to resolve equipment software application and systems issues of moderate complexity, including high-value problems and software failures.
•Provide customer software support via a software ticketing system.
•Deliver timely updates/reports to stakeholders on key customer software issues and align with group objectives.
•Create, test, and verify software change notifications and key feature procedures for product software.
•Participate in developing customer-focused feature documentation and contribute to equipment software specification, design, testing, and review activities as needed.

Travel: Medium travel

Key Requirements

•Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities.
•Understands key business drivers and applies that understanding to accomplish own work.
•No supervisory responsibilities, but provides informal guidance to new team members.
•Solves straightforward problems by analyzing possible solutions using technical experience, judgment, and precedents.
•Explains complex information to others in straightforward situations.

Skills:Problem-solvingCommunicationLeadershipCollaboration

Company Brief

Applied Materials

Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Applied Materials

2 months ago

Global Software Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Taiwan

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Graduate level

Key Responsibilities

•Analyze and collaborate to resolve equipment software application and systems issues of moderate complexity, including high-value problems and software failures.
•Provide customer software support via a software ticketing system.
•Deliver timely updates/reports to stakeholders on key customer software issues and align with group objectives.
•Create, test, and verify software change notifications and key feature procedures for product software.
•Participate in developing customer-focused feature documentation and contribute to equipment software specification, design, testing, and review activities as needed.

Travel: Medium travel

Key Requirements

•Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities.
•Understands key business drivers and applies that understanding to accomplish own work.
•No supervisory responsibilities, but provides informal guidance to new team members.
•Solves straightforward problems by analyzing possible solutions using technical experience, judgment, and precedents.
•Explains complex information to others in straightforward situations.

Skills:Problem-solvingCommunicationLeadershipCollaboration

Company Brief

Applied Materials

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor