Local Merchant Operations Manager - TikTok Commerce

TikTok
Dubai
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 4+ yearsEducation: bachelorsSkills: ["Analytical thinking","Structured thinking","Proposal writing","Cross-functional communication","Stakeholder management"]

Own business performance for a portfolio of local merchants on TikTok Commerce across the Middle East. You’ll develop merchant strategies, plan assortments, and drive growth through phased business plans, supported by quantitative and qualitative analysis of core business metrics. Partner with cross-functional teams across Category, Content, Marketing, Product, Policy, and Logistics to onboard high-quality merchants, capture feedback, and scale best practices that improve platform impact.

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FursaFursa
TikTok
TikTok
11 hours ago

Local Merchant Operations Manager - TikTok Commerce

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own business performance for a portfolio of local merchants on TikTok Commerce across the Middle East. You’ll develop merchant strategies, plan assortments, and drive growth through phased business plans, supported by quantitative and qualitative analysis of core business metrics. Partner with cross-functional teams across Category, Content, Marketing, Product, Policy, and Logistics to onboard high-quality merchants, capture feedback, and scale best practices that improve platform impact.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Develop a deep understanding of the local Middle East market, including user needs and category trends, and lead onboarding and early-stage growth of quality local merchants.
  • •Take full ownership of business performance for an assigned merchant portfolio and execute phased business plans across assortment planning and merchandising strategy.
  • •Use quantitative and qualitative analysis to drive decision-making, including project scoping, prioritization, and progress tracking using core business metrics.
  • •Collaborate closely with cross-functional teams across Category, Content, Marketing, Product, Policy, and Logistics to drive merchant success.
  • •Capture merchant feedback to support platform improvement and scale best practices and collaboration mechanisms across projects.

Key Requirements

  • •Bachelor’s degree or above with 4+ years of relevant experience in commerce, platform operations, merchant management, brand management, or local market development.
  • •Strong understanding of user insights, category opportunities, merchant strategy, and platform business models with end-to-end execution.
  • •Strong analytical skills with clear, structured thinking, proposal-writing experience, and ability to synthesize insights.
  • •Familiarity with the local retail/commerce/brand ecosystem in the Middle East and local merchant operating models.
  • •Fluent English and Arabic communication skills for day-to-day work and business discussions.
Experience:4+ yearsCommercePlatform operationsMerchant managementLocal market developmentSocial commerceRetail
Education:Bachelor's
Skills:Analytical thinkingStructured thinkingProposal writingCross-functional communicationStakeholder management
Languages:EnglishArabic

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn