SAP I&CX Industries iXp Intern - Technical Support

SAP
Brazil
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Problem-solving","Collaboration","Communication","Emotional intelligence","Cultural awareness"]

Join the SAP I&CX Industries team as an iXp intern to support global customers on SAP Industry Solution topics. You’ll analyze and resolve known errors using Knowledge Base Articles (KBAs), documentation, and customer cases, and share learnings by creating KBAs and participating in forums. The role includes troubleshooting, basic root-cause analysis, real-time customer support via chat/phone/email, and escalating unknown errors to development teams.

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FursaFursa
SAP
SAP
2 hours ago

SAP I&CX Industries iXp Intern - Technical Support

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Last checked: 2 hours agoStatus: Live

Job Summary

Join the SAP I&CX Industries team as an iXp intern to support global customers on SAP Industry Solution topics. You’ll analyze and resolve known errors using Knowledge Base Articles (KBAs), documentation, and customer cases, and share learnings by creating KBAs and participating in forums. The role includes troubleshooting, basic root-cause analysis, real-time customer support via chat/phone/email, and escalating unknown errors to development teams.
Location: Brazil
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Intern level

Key Responsibilities

  • •Analyze and resolve known customer errors for SAP Industry Solution topics.
  • •Use KBAs, solved customer cases, documentation, and customized entry verification to support customer incidents.
  • •Create KBAs and discuss solutions with colleagues to share knowledge.
  • •Support customers via real-time channels (chat, phone) and through emails.
  • •Report unknown errors to development teams and assist with troubleshooting/root-cause efforts.
Travel: Low travel

Key Requirements

  • •Undergraduate student in IT/Computer Science, Engineering, or related areas (from the 2nd semester or graduating in ~24 months).
  • •Advanced English level (oral and written) for global customer and colleague communication.
  • •Ability to troubleshoot issues and perform root cause analysis.
  • •Previous experience in technical support and willingness to work with a mentor.
  • •Familiarity with at least one programming language (e.g., ABAP, Java, JavaScript, Python) to debug and understand code intent.
Experience:Technical support
Education:Bachelor's in IT/Computer Science, Engineering, or related areas
Skills:Problem-solvingCollaborationCommunicationEmotional intelligenceCultural awareness
Languages:English
Tech Stack:Knowledge Base Articles (KBAs)ABAPJavaJavaScriptPythonAI

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
Glassdoor
Glassdoor: 4.1
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