Heidi Health

1 month ago

Customer Systems Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Lead the design and optimization of Heidi's customer systems ecosystem, owning CRM, support tooling, onboarding workflows, reporting, and data flows to deliver seamless, cross-functional customer experiences with automated integrations and scalable operational processes.

Location: Melbourne

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Own the customer systems ecosystem: Manage and improve the systems that support the customer journey across CRM, support tooling, onboarding workflows, reporting, customer data, and operational platforms.
•Improve connected customer experiences: Help ensure customer information flows cleanly across systems and teams, reducing duplication, manual work, operational gaps, and inconsistent customer experiences.
•Build integrations and automations: Partner with Product, Engineering, and Operations teams to improve integrations, workflows, automations, and operational scalability across customer systems.
•Improve visibility and operational intelligence: Help build better reporting, dashboards, lifecycle visibility, customer health signals, and operational insights that support customer-facing teams and leadership decision-making.
•Streamline team workflows: Identify opportunities to simplify how Customer Success and Support teams work day-to-day, helping reduce administrative burden and improve operational efficiency.

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityLearning BudgetHome OfficeParental LeaveFertility Support

Key Requirements

•Experience in Customer Systems, Revenue Operations, Customer Operations, Systems Administration, or Operations roles in SaaS or healthcare environments.
•Strong systems-thinking mindset and comfort working across tooling, workflows, and integrations.
•Experience with CRM and support platforms such as Salesforce, HubSpot, Zendesk, Intercom, Jira, Gainsight, or similar tools.
•Experience building automations, improving workflows, and solving operational inefficiencies.
•Strong analytical and problem-solving skills.

Skills:Problem-solvingAnalytical thinkingCross-functional collaborationCommunicationBias for action

Tech Stack:SalesforceHubSpotZendeskIntercomJiraGainsight

Company Brief

Heidi Health

Builds an AI medical scribe and clinical productivity platform that automates documentation, form-filling, and task management to expand clinician capacity across hospitals, GP clinics and specialist services worldwide.

Industry: HealthTech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: Melbourne, Australia

Founded: 2019

Glassdoor: 4.7

Website LinkedIn Glassdoor

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Heidi Health

1 month ago

Customer Systems Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Melbourne

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Own the customer systems ecosystem: Manage and improve the systems that support the customer journey across CRM, support tooling, onboarding workflows, reporting, customer data, and operational platforms.
•Improve connected customer experiences: Help ensure customer information flows cleanly across systems and teams, reducing duplication, manual work, operational gaps, and inconsistent customer experiences.
•Build integrations and automations: Partner with Product, Engineering, and Operations teams to improve integrations, workflows, automations, and operational scalability across customer systems.
•Improve visibility and operational intelligence: Help build better reporting, dashboards, lifecycle visibility, customer health signals, and operational insights that support customer-facing teams and leadership decision-making.
•Streamline team workflows: Identify opportunities to simplify how Customer Success and Support teams work day-to-day, helping reduce administrative burden and improve operational efficiency.

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityLearning BudgetHome OfficeParental LeaveFertility Support

Key Requirements

•Experience in Customer Systems, Revenue Operations, Customer Operations, Systems Administration, or Operations roles in SaaS or healthcare environments.
•Strong systems-thinking mindset and comfort working across tooling, workflows, and integrations.
•Experience with CRM and support platforms such as Salesforce, HubSpot, Zendesk, Intercom, Jira, Gainsight, or similar tools.
•Experience building automations, improving workflows, and solving operational inefficiencies.
•Strong analytical and problem-solving skills.

Skills:Problem-solvingAnalytical thinkingCross-functional collaborationCommunicationBias for action

Tech Stack:SalesforceHubSpotZendeskIntercomJiraGainsight

Company Brief

Heidi Health

Industry: HealthTech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: Melbourne, Australia

Founded: 2019

Glassdoor: 4.7

Website LinkedIn Glassdoor