Technical Support Engineer, eCommerce

Global Payments
China
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Troubleshooting","Communication","Escalation management","Client guidance"]

Provide technical support for digital commerce and an internet payment gateway, including troubleshooting production merchants. Support client development testing by setting up sandbox accounts, sharing technical documentation and sample code, and guiding clients through testing and pre-launch activities. Manage communications and escalations with merchants and internal Global Payments teams, ensuring issues are resolved effectively. Work with web and payment-related technologies in a fast-evolving ecommerce environment.

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FursaFursa
Global Payments
Global Payments
1 month ago

Technical Support Engineer, eCommerce

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 39 days agoStatus: Live

Job Summary

Provide technical support for digital commerce and an internet payment gateway, including troubleshooting production merchants. Support client development testing by setting up sandbox accounts, sharing technical documentation and sample code, and guiding clients through testing and pre-launch activities. Manage communications and escalations with merchants and internal Global Payments teams, ensuring issues are resolved effectively. Work with web and payment-related technologies in a fast-evolving ecommerce environment.
Location: China
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide technical support for digital commerce and the internet payment gateway.
  • •Set up sandbox accounts and support client development testing with documentation, sample code, and coding support.
  • •Guide clients during testing and pre-launch activities.
  • •Troubleshoot and provide technical support to production merchants.
  • •Manage merchant communications and escalations with internal Global Payments organizations.

Key Requirements

  • •Degree in IT or related disciplines.
  • •1 year of working experience in merchant technical services or a technical support role (fresh graduates considered).
  • •Understanding of web technologies, including HTTP and TCP/IP.
  • •Experience with mobile operating systems such as Android and iOS (plus).
  • •Experience with web development languages/environments including one or more of: NodeJS, Java JSP, Ruby, Python, VB, .Net, MySQL, SQL Server, PHP, ASP, Windows Servers, Unix/Linux, XML, SOAP, REST; ability to write scripts and use Postman (plus).
Experience:ECommercePaymentsMerchant services
Education:High School
Skills:TroubleshootingCommunicationEscalation managementClient guidance
Languages:ChineseEnglish
Tech Stack:HTTPTCP/IPAndroidIOSPostmanNodeJSJava JSPRubyPythonVB.NetMySQLSQL ServerPHPASPWindows ServersUnix/LinuxXMLSOAPREST

Company Brief

Global Payments
Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Atlanta, United States
Founded: 2001
WebsiteLinkedIn