ADESA Customer Experience Advocate

Carvana
United States
Workplace: OnsiteFull timeUSD 18 - 19 hourlyFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Communication","Active listening","Problem-solving","Critical thinking","Ownership mindset","Adaptability","Empathetic support"]

Join the ADESA Central Operations team to deliver first-contact resolution for buyers, sellers, transporters, and dealers. Handle customer interactions via calls, chats, and emails, troubleshoot issues across titles, login, payments, and dealer access, and accurately log interactions in Salesforce. Escalate complex backend problems to the right teams while using active listening and feedback to improve system inefficiencies.

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FursaFursa
Carvana
Carvana
2 days ago

ADESA Customer Experience Advocate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Join the ADESA Central Operations team to deliver first-contact resolution for buyers, sellers, transporters, and dealers. Handle customer interactions via calls, chats, and emails, troubleshoot issues across titles, login, payments, and dealer access, and accurately log interactions in Salesforce. Escalate complex backend problems to the right teams while using active listening and feedback to improve system inefficiencies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Handle customer interactions across multiple channels (calls, chats, and emails) to create exceptional experiences.
  • •Resolve a wide range of product or service issues (title questions, login difficulties, payment concerns, and dealer access problems).
  • •Achieve First Contact Resolution by clarifying and efficiently addressing customer concerns.
  • •Troubleshoot and resolve issues quickly, accurately logging interactions in Salesforce and escalating complex backend issues.
  • •Coordinate cross-functional resolution by connecting customers with internal departments (Titles, Dealer Registration, Arbitration, Payments, Technical Support, Financial Operations, IT, and Auction partners).

Pay and Benefits

Salary: USD 18 - 19 hourly
Perks:Paid Leave401k

Key Requirements

  • •High school diploma or equivalent required.
  • •1+ year of previous customer service or contact center experience.
  • •Strong verbal and written communication with active listening and personalized, empathetic support.
  • •Strong problem-solving and critical thinking with an ownership mentality to resolve issues thoroughly.
  • •Must be able to read, write, speak, and understand English.
Experience:1+ yearsCustomer serviceContact center
Education:High School
Skills:CommunicationActive listeningProblem-solvingCritical thinkingOwnership mindsetAdaptabilityEmpathetic support
Languages:English
Tech Stack:Salesforce

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn