Technical Success Manager

Zscaler
Germany
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Ownership","Problem-solving","Collaboration","Integrity","Growth mindset"]

Guide customers through their Zero Trust journey as the central post-sales point of contact, aligning technical needs with solutions and driving successful adoption. Build stakeholder relationships, conduct reviews, anticipate challenges, and mitigate risks while maintaining deep product knowledge. Partner with Sales, Support, and Product teams to deliver a seamless customer experience and contribute to internal and customer-facing knowledge base best practices.

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FursaFursa
Zscaler
Zscaler
1 day ago

Technical Success Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Guide customers through their Zero Trust journey as the central post-sales point of contact, aligning technical needs with solutions and driving successful adoption. Build stakeholder relationships, conduct reviews, anticipate challenges, and mitigate risks while maintaining deep product knowledge. Partner with Sales, Support, and Product teams to deliver a seamless customer experience and contribute to internal and customer-facing knowledge base best practices.
Location: Germany
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Align Zscaler solutions to customer goals, challenges, and technical needs, driving satisfaction.
  • •Build relationships with stakeholders, conduct reviews, and identify growth opportunities.
  • •Anticipate challenges with proactive recommendations and mitigate risks.
  • •Maintain deep understanding of Zscaler products and contribute to internal and customer-facing knowledge base best practices.
  • •Collaborate with Sales, Support, and Product teams to deliver a seamless customer experience.

Pay and Benefits

Perks:Health InsurancePaid LeaveParental LeavePensionLearning Budget

Key Requirements

  • •Native/bi-lingual German language proficiency.
  • •Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes.
  • •5+ years of experience in customer-facing roles combining technical expertise and account management, including product feature implementations and best-practice adoption.
  • •Experience troubleshooting network issues and familiarity with tools such as Ping, Traceroute, and MTR.
  • •Knowledge of ISO/OSI protocols including HTTP, SSL/TLS, FTP, and DNS.
Experience:5+ years
Skills:OwnershipProblem-solvingCollaborationIntegrityGrowth mindset
Languages:German
Tech Stack:AI/MLPingTracerouteMTRISO/OSIHTTPSSL/TLSFTPDNSSASESSEZTNASAMLLDAPOAuthZero Trust ExchangeZero Trust

Company Brief

Zscaler
Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2007
WebsiteLinkedIn