Desktop Support Technician

NTT
United States
Workplace: OnsiteFull timeUSD 28.22 - 31Function: IT Support & HelpdeskExperience: 3+ yearsSkills: ["Customer service","Troubleshooting","Communication","Multi-tasking"]

Provide onsite desktop and notebook support for a strategic customer in Edison, NJ, performing IMAC, break/fix repairs, desk-side assistance, and moderate troubleshooting for end-user computing issues. Manage tickets using the customer ticketing system, support preventive maintenance guidance, and remediate performance problems caused by desktop software and security tools. Support Windows and productivity applications, handle imaging and software pushes, and provide occasional on-call/weekend coverage.

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FursaFursa
NTT
NTT
3 days ago

Desktop Support Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Provide onsite desktop and notebook support for a strategic customer in Edison, NJ, performing IMAC, break/fix repairs, desk-side assistance, and moderate troubleshooting for end-user computing issues. Manage tickets using the customer ticketing system, support preventive maintenance guidance, and remediate performance problems caused by desktop software and security tools. Support Windows and productivity applications, handle imaging and software pushes, and provide occasional on-call/weekend coverage.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Perform moderate-to-complicated configuration and repair of desktop/notebook equipment and peripherals, including installation and troubleshooting of IP phone handsets.
  • •Provide onsite desk-side support to end users via in person, phone, email, and video conferences for computing functionality, diagnostics, and assistance.
  • •Diagnose and resolve product performance issues using advanced tools; identify issues caused by firewall, proxy, or antivirus software.
  • •Execute break/fix hardware and software troubleshooting, parts replacement, and repair for desktops, notebooks, printers, and attached peripherals.
  • •Manage tickets and workloads using the customer-provided ticketing system and complete physical installation tasks including IMAC.

Pay and Benefits

Salary: USD 28.22 - 31
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •3+ years of desktop support experience, including workstation hardware assembly, troubleshooting, and components replacement.
  • •Experience installing, configuring, and troubleshooting Windows operating systems and MS Office applications.
  • •Experience with antivirus programs and web browser troubleshooting.
  • •Ability to multi-task and work in a dynamic, fast-paced team environment while providing customer service.
  • •Physically able to lift and move hardware.
Experience:3+ years
Skills:Customer serviceTroubleshootingCommunicationMulti-tasking
Tech Stack:WindowsWindows 10MS OfficeMicrosoft OfficeAntivirusBrowsersGoogle WorkspaceChromeOSCloud ReadyCitrixIOSIvanti LANDeskActive DirectoryAD computer managementIMACIP phone handsetsTicketing systemFirewallProxyThin clients

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn