After Sales Support- Assistant Manager F/M

Allianz
Tunis
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["Leadership","Change management","Analytical thinking","Project management","Communication"]

Lead day-to-day operations for After Sales Support, ensuring SLAs, quality targets, and service standards are consistently met while onboarding and ramping up for new business and renewals. Oversee resource planning and productivity, coach and develop a high-performance team, and drive continuous process and system improvements. Use operational data to track performance and spot issues early, act as a key communication link, and support change initiatives in an AI-enabled environment.

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FursaFursa
Allianz
Allianz
2 hours ago

After Sales Support- Assistant Manager F/M

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead day-to-day operations for After Sales Support, ensuring SLAs, quality targets, and service standards are consistently met while onboarding and ramping up for new business and renewals. Oversee resource planning and productivity, coach and develop a high-performance team, and drive continuous process and system improvements. Use operational data to track performance and spot issues early, act as a key communication link, and support change initiatives in an AI-enabled environment.
Location: Tunis
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Manage day-to-day planning and operations to ensure SLAs, quality targets, and customer service standards are consistently met.
  • •Oversee resource planning and productivity to handle new business, renewals, and new starters; step in when there are shortfalls.
  • •Lead and develop the team through performance management, regular reviews, feedback, coaching, and driving a high-performance culture.
  • •Own onboarding and training for new staff, ensuring processes and documentation are clear, consistent, and aligned with other departments.
  • •Review and improve processes, systems, and protocols using operational data to track performance, identify issues early, and support change management initiatives.
Travel: Low travel

Key Requirements

  • •A third-level degree or relevant professional qualification to handle complex operational and commercial topics.
  • •At least 5 years’ relevant commercial and operational experience in customer operations/after sales/service delivery, including team management in a KPI/SLA-driven environment.
  • •Proven leadership experience: identify and develop talent, engage employees, set accountability, and build a high-standards collaborative culture.
  • •Experience initiating or leading process, system, or operational changes, managing stakeholders and embedding new ways of working.
  • •Strong analytical and project management skills working with data (productivity, SLA, quality metrics) from initiation through implementation.
Experience:5+ yearsInsuranceCustomer operationsAfter salesService deliveryKPI/SLA-driven operationsOperations leadership
Skills:LeadershipChange managementAnalytical thinkingProject managementCommunication
Languages:English
Tech Stack:AIMachine learningData analyticsCloudData governanceSecurityMS OfficeExcelWordOutlookPowerPointInternet research

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn