Head of Payment Services

HSBC
Colombo
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Communication","Stakeholder management","Analytical thinking","Problem-solving"]

Lead Global Payments Solutions Operations for Sri Lanka, setting the direction for customer service delivery against agreed service levels. Drive automation, process simplification, operational excellence, and sustainable cost management while strengthening controls across Payments, Export Proceeds, Cheques Operations, corporate credit cards, and the main office branch. Provide proactive leadership on operational risk management, manage team performance and succession, and shape a future-ready workforce through training and cross-skilling.

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FursaFursa
HSBC
HSBC
5 hours ago

Head of Payment Services

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Last checked: 5 hours agoStatus: Live

Job Summary

Lead Global Payments Solutions Operations for Sri Lanka, setting the direction for customer service delivery against agreed service levels. Drive automation, process simplification, operational excellence, and sustainable cost management while strengthening controls across Payments, Export Proceeds, Cheques Operations, corporate credit cards, and the main office branch. Provide proactive leadership on operational risk management, manage team performance and succession, and shape a future-ready workforce through training and cross-skilling.
Location: Colombo
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Director level

Key Responsibilities

  • •Set direction for customer service across Global Payments Solutions Operations and drive consistent delivery against agreed service levels.
  • •Drive automation, process simplification, operational excellence, and continuous improvement for service quality and customer experience.
  • •Maintain a robust control environment across Payments, Export Proceeds, Cheques Operations, Corporate Credit Cards, and the Main Office Branch.
  • •Provide proactive leadership to identify, assess, and mitigate operational risks and strengthen escalation and remediation of emerging weaknesses.
  • •Lead the Sri Lanka Payments team and operating model, building capability through talent, succession, and performance management.

Key Requirements

  • •Extensive experience in operations management, payments operations, or a related financial services discipline, with strong knowledge of global payments environments.
  • •Knowledge of payment processing, controls, reconciliations, regulatory reporting, and operational risk management, including control execution and remediation.
  • •Proven track record leading complex operations and multiple teams while delivering consistently high-quality results.
  • •Strong leadership, communication, influencing, and stakeholder-management skills across business, operations, technology, and regional teams.
  • •Strong analytical and problem-solving skills with sound judgment to assess complex information and resolve issues effectively.
Experience:Financial servicesPaymentsOperations management
Skills:LeadershipCommunicationStakeholder managementAnalytical thinkingProblem-solving

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn