Head of Operations, Bermuda

HSBC
Anywhere
Workplace: OnsiteFull timeFunction: Business OperationsEducation: bachelorsSkills: ["Leadership","Stakeholder management","Communication","Influencing","Risk management"]

Lead and oversee Bermuda operations for HSBC, managing onshore, offshore, and outsourced services to deliver best-in-class customer service. Drive transformational improvement, service excellence, and operational efficiency while ensuring compliance with policies, procedures, local regulations, and control standards. Manage operational and other risks, audit recommendations, service levels, SLAs, MI reporting, and business continuity. Represent Bermuda operations in governance forums and support innovation initiatives, including AI adoption where relevant.

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FursaFursa
HSBC
HSBC
3 days ago

Head of Operations, Bermuda

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead and oversee Bermuda operations for HSBC, managing onshore, offshore, and outsourced services to deliver best-in-class customer service. Drive transformational improvement, service excellence, and operational efficiency while ensuring compliance with policies, procedures, local regulations, and control standards. Manage operational and other risks, audit recommendations, service levels, SLAs, MI reporting, and business continuity. Represent Bermuda operations in governance forums and support innovation initiatives, including AI adoption where relevant.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Sr. Director level

Key Responsibilities

  • •Lead a financial services operations team across onshore and offshore colleagues to improve customer excellence, operational efficiency, optimisation, and revenue gains.
  • •Drive transformation and service excellence across operational processes while identifying and delivering cost and headcount opportunities aligned to targets.
  • •Ensure operations adhere to policies, procedures, controls, and local regulations, with close attention to operational risk and timely audit recommendation implementation.
  • •Manage operational and other risks and ensure operations centers and processes have robust business continuity plans (BCPs) and effective contingencies.
  • •Oversee outsourced/offshored services and deliver governance updates and management information (MI) to business partners, including monitoring MI and SLAs and representing Bermuda operations in governance forums.

Key Requirements

  • •University degree in Business, Finance or a related discipline.
  • •Experience steering a multi-faceted team, including onshore and offshore teams.
  • •Demonstrated experience delivering change and transformation.
  • •Strong leadership skills, including guiding people and supporting professional development.
  • •Demonstrated ability to manage and proactively mitigate operational and other risks.
Experience:Financial servicesBankingOperations
Education:Bachelor's in Business, Finance
Skills:LeadershipStakeholder managementCommunicationInfluencingRisk management
Tech Stack:Artificial Intelligence (AI)Helios

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn