Clio

3 months ago

Group Training Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Group Training Specialist leads instructor-led product training sessions to accelerate customer adoption of Clio’s products across Toronto, Vancouver, and Calgary. Delivers high-impact trainings, updates courseware, collaborates across teams, and creates onboarding and expansion experiences that build customer confidence and long-term success.

Location: Toronto, Vancouver, Calgary

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Education & Training

Key Responsibilities

•Deliver live product training sessions that help customers onboard successfully and adopt Clio’s products with confidence.
•Handle customer questions during sessions with professionalism and empathy, ensuring participants reach their first moments of value.
•Participate in special events including customer appreciation summits and virtual conferences, to strengthen engagement and deepen product knowledge.
•Update instructor-led courseware based on training delivery experience, customer feedback, and product upgrades to ensure content remains accurate and relevant.
•Collaborate cross-functionally to align outcomes of instructor-led training classes content with onboarding, adoption, and expansion initiatives to ensure consistent messaging across programs.

Pay and Benefits

Salary: CAD 70,200 - 95,000 annually

Perks:Health InsuranceDentalVisionHybrid WorkRrsp MatchingResp ContributionCounseling BenefitLearning Budget

Key Requirements

•2+ years of experience in training facilitation, instructional delivery, or customer education within a fast-paced, high-growth environment.
•A university degree or equivalent experience in a related field (e.g., education, business, communications, media production, or social sciences).
•Understanding of adult learning principles, with demonstrated success designing and leading engaging group learning experiences.
•Proven ability to manage multiple priorities and deliverables while maintaining high quality and consistency.
•Expertise or strong interest in leveraging AI tools to enhance facilitation effectiveness and program scalability

Experience:2+ yearsSaaSLegal tech

Education:Bachelor's

Skills:FacilitationCommunicationInterpersonal skillsEmpathyPresentation

Languages:English

Tech Stack:AI toolsTraining softwareContent development

Company Brief

Clio

Provides cloud-based practice management, client intake, billing, and legal productivity software for law firms. Clio helps legal professionals manage cases, documents, timekeeping, and payments through an integrated SaaS platform.

Industry: LegalTech

Headquarters: Vancouver, Canada

Founded: 2008

Website LinkedIn

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Clio

3 months ago

Group Training Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Toronto, Vancouver, Calgary

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Education & Training

Key Responsibilities

•Deliver live product training sessions that help customers onboard successfully and adopt Clio’s products with confidence.
•Handle customer questions during sessions with professionalism and empathy, ensuring participants reach their first moments of value.
•Participate in special events including customer appreciation summits and virtual conferences, to strengthen engagement and deepen product knowledge.
•Update instructor-led courseware based on training delivery experience, customer feedback, and product upgrades to ensure content remains accurate and relevant.
•Collaborate cross-functionally to align outcomes of instructor-led training classes content with onboarding, adoption, and expansion initiatives to ensure consistent messaging across programs.

Pay and Benefits

Salary: CAD 70,200 - 95,000 annually

Perks:Health InsuranceDentalVisionHybrid WorkRrsp MatchingResp ContributionCounseling BenefitLearning Budget

Key Requirements

•2+ years of experience in training facilitation, instructional delivery, or customer education within a fast-paced, high-growth environment.
•A university degree or equivalent experience in a related field (e.g., education, business, communications, media production, or social sciences).
•Understanding of adult learning principles, with demonstrated success designing and leading engaging group learning experiences.
•Proven ability to manage multiple priorities and deliverables while maintaining high quality and consistency.
•Expertise or strong interest in leveraging AI tools to enhance facilitation effectiveness and program scalability

Experience:2+ yearsSaaSLegal tech

Education:Bachelor's

Skills:FacilitationCommunicationInterpersonal skillsEmpathyPresentation

Languages:English

Tech Stack:AI toolsTraining softwareContent development

Company Brief

Clio

Industry: LegalTech

Headquarters: Vancouver, Canada

Founded: 2008

Website LinkedIn