Key Account Operations Specialist (Hoofddorp, NH, NL, 2132 HZ)

Crocs Inc.
Netherlands
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Relationship-building","Stakeholder management","Analytical thinking","Problem-solving","Communication"]

Own the operational success of Crocs’ strategic wholesale accounts by coordinating order management, planning, logistics, and customer service. Serve as the connection between customers and internal teams, monitoring performance, identifying risks, and driving cross-functional resolutions. Support onboarding, seasonal launches, and promotions while analyzing account data to recommend improvements. Maintain dashboards and scorecards and contribute to continuous improvement and special projects.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Crocs Inc.
Crocs Inc.
2 days ago

Key Account Operations Specialist (Hoofddorp, NH, NL, 2132 HZ)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own the operational success of Crocs’ strategic wholesale accounts by coordinating order management, planning, logistics, and customer service. Serve as the connection between customers and internal teams, monitoring performance, identifying risks, and driving cross-functional resolutions. Support onboarding, seasonal launches, and promotions while analyzing account data to recommend improvements. Maintain dashboards and scorecards and contribute to continuous improvement and special projects.
Location: Netherlands
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own operational performance for assigned strategic and focus wholesale accounts to ensure excellent customer service and execution.
  • •Build relationships with customer operations, planning, and supply chain teams as a trusted operational partner.
  • •Monitor account performance, identify risks, and coordinate cross-functional solutions to resolve operational challenges.
  • •Support customer onboarding, seasonal launches, promotions, and business growth initiatives.
  • •Analyze operational data, maintain scorecards/dashboards, and recommend improvements to service, efficiency, and customer satisfaction.

Key Requirements

  • •3+ years of experience in customer operations, supply chain, sales operations, account operations, or a related field.
  • •Experience supporting customer-facing operations in a wholesale or B2B environment (preferred).
  • •Strong relationship-building and stakeholder management skills across functions.
  • •Excellent analytical, problem-solving, and decision-making capabilities.
  • •Experience with SAP, Salesforce, Excel, Power BI, or similar business systems.
Experience:3+ yearsWholesaleB2B
Skills:Relationship-buildingStakeholder managementAnalytical thinkingProblem-solvingCommunication
Languages:German
Tech Stack:SAPSalesforceExcelPower BI

Company Brief

Crocs Inc.
Designs, manufactures, and sells casual footwear and accessories known for its proprietary Croslite™ material. Crocs offers a range of comfortable, lightweight shoes and related products globally through wholesale, retail, and e-commerce channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Broomfield, United States
Founded: 2002
WebsiteLinkedIn