Floor Lead - White City, London

Gymshark
London
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Coaching","Communication","Problem-solving","Collaboration"]

Lead from the shop floor to deliver exceptional customer experiences at the White City store. Inspire and coach your team through daily huddles, real-time feedback, and strong service standards. Help customers find the right products, champion Gymshark Membership, and keep store standards clean, organised, and customer-ready. Support operations like stock replenishment and act as manager on duty and keyholder when required.

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Gymshark
Gymshark
18 hours ago

Floor Lead - White City, London

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead from the shop floor to deliver exceptional customer experiences at the White City store. Inspire and coach your team through daily huddles, real-time feedback, and strong service standards. Help customers find the right products, champion Gymshark Membership, and keep store standards clean, organised, and customer-ready. Support operations like stock replenishment and act as manager on duty and keyholder when required.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead from the shop floor to create exceptional experiences for every customer.
  • •Inspire and motivate teammates through positive leadership, energy, and example.
  • •Run daily huddles, communicate priorities, and set the team up for success.
  • •Provide real-time coaching and feedback to support individual and team development.
  • •Support store standards and operations, including membership championing, stock/replenishment, and acting as keyholder/manager on duty when required.

Pay and Benefits

Perks:Health InsuranceDentalPensionPaid LeaveLife Assurance

Key Requirements

  • •Experience in a leadership or supervisory role, with proven ability to coach and develop others.
  • •Experience working in a retail store environment.
  • •Previous keyholder experience.
  • •Track record of delivering exceptional customer service in a fast-paced environment.
  • •Valid Right to Work in the UK (this role is subject to a Basic DBS check).
Experience:RetailCustomer service
Skills:LeadershipCoachingCommunicationProblem-solvingCollaboration
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Gymshark
Designs and sells performance-driven fitness apparel, accessories, and lifestyle products direct-to-consumer worldwide, built around a strong social media and community-driven brand presence.
Industry: Fashion & Apparel
Company Size: Large (251 to 1,000 employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Solihull, United Kingdom
Founded: 2012
WebsiteLinkedIn