Customer Experience Banker - Imlay City, MI

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Relationship management","Sales","Communication","Presentation"]

Serve as a Financial Concierge for walk-in customers, retaining and growing both consumer and business relationships. Proactively identify customers’ financial goals, recommend appropriate deposit and banking products, and process transactions accurately while balancing daily. Deliver exemplary customer service, educate customers on consumer deposit offerings, follow up with new customers, and refer clients to other bank areas—while adhering to operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
1 week ago

Customer Experience Banker - Imlay City, MI

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Last checked: 2 hours agoStatus: Live

Job Summary

Serve as a Financial Concierge for walk-in customers, retaining and growing both consumer and business relationships. Proactively identify customers’ financial goals, recommend appropriate deposit and banking products, and process transactions accurately while balancing daily. Deliver exemplary customer service, educate customers on consumer deposit offerings, follow up with new customers, and refer clients to other bank areas—while adhering to operational, security, risk, and regulatory policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues effectively.
  • •Understand and educate customers on consumer deposit products.
  • •Identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up, outbound calling, and referrals.
  • •Educate and refer customers to other bank areas to deepen relationships.
  • •Adhere to operational, security, risk, and regulatory policies while processing transactions accurately and efficiently and balancing daily.

Key Requirements

  • •High school diploma or GED, plus at least 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor's degree.
  • •At least 1 year of customer service in banking or financial services, or goal-driven retail sales.
  • •Cash handling skills.
  • •Comfort with technology such as mobile services and online banking services.
Experience:1+ yearsBankingFinancial servicesRetail sales
Education:High School
Skills:Customer serviceRelationship managementSalesCommunicationPresentation
Tech Stack:Mobile servicesOnline banking

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn