GSOC Associate Watch Officer

Erie Insurance Group
United States
Workplace: OnsiteFull timeUSD 50,327 - 80,392 annuallyFunction: Security & Public SafetyEducation: high_schoolSkills: ["Customer focus","Collaboration","Accountability","Decision quality","Self-development"]

Maintain and operate a 24/7 Global Security Operations Center (GSOC) by monitoring fire and security alarms, security systems, and emergency communications for the home office complex and designated field locations. Operate and monitor CCTV and card access/security systems, initiate alarm and notification responses, coordinate contingency/continuity actions, and act as a central first point of contact for enterprise emergency events. Support incident documentation and visitor/access badging systems.

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Erie Insurance Group
Erie Insurance Group
3 days ago

GSOC Associate Watch Officer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Maintain and operate a 24/7 Global Security Operations Center (GSOC) by monitoring fire and security alarms, security systems, and emergency communications for the home office complex and designated field locations. Operate and monitor CCTV and card access/security systems, initiate alarm and notification responses, coordinate contingency/continuity actions, and act as a central first point of contact for enterprise emergency events. Support incident documentation and visitor/access badging systems.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Security & Public Safety
Seniority: Mid level

Key Responsibilities

  • •Operate as an Associate Watch Officer for the 24/7 GSOC, monitoring fire and security alarms and dispatching internal security officers and external emergency agencies per established protocols.
  • •Monitor and operate the digital video surveillance (CCTV) system and use it to support overall safety and security of employees and assets.
  • •Operate and monitor card access/security systems for access control and security alarm monitoring for the home office and designated field offices.
  • •Provide real-time intelligence for event escalation and emergency communications, including executing contingency and continuity plans.
  • •Prepare and maintain incident documentation and reports, including incident logs, complaint reports, and video archive operations.
Travel: Low travel

Pay and Benefits

Salary: USD 50,327 - 80,392 annually
Perks:Health InsuranceDentalVisionPension401kPaid LeaveLife InsuranceDisability Insurance

Key Requirements

  • •High school diploma or GED required.
  • •Two years’ experience working with security systems, card access systems, digital video systems, fire/life safety systems, or related experience.
  • •Experience working as part of an emergency command center and/or in a security surveillance system environment (preferred).
  • •Working knowledge of Windows operating systems, Microsoft Office, database, spreadsheet, and report-writing software (preferred).
  • •Must be willing to work all shifts on a rotating basis, including weekends and holidays; acceptance of overtime required.
Experience:Security systemsFire safetyEmergency command centerSurveillance systems
Education:High School
Skills:Customer focusCollaborationAccountabilityDecision qualitySelf-development
Tech Stack:WindowsMicrosoft OfficeCCTVDigital video surveillanceCard access systemsVideo intercomIntercom stationsEmergency notification systemVisitor managementAccess/ID badging

Company Brief

Erie Insurance Group
Erie Insurance Group is a mutual insurance company providing auto, home, business, and life insurance products through a network of independent agents, serving customers across multiple U.S. states with a focus on local service and claims support.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Erie, United States
Founded: 1925
WebsiteLinkedIn