Pre-Sales Solutions Consultant

Wati
Chennai
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Customer focus","Independent work","Attention to detail","Self-motivated"]

Partner with developers and non-technical users to help customers succeed with Wati’s WhatsApp-first conversational platform. Conduct product demos, document API integrations, and build turnkey use cases that drive adoption. Support US timezone coverage, manage and prioritize prospect/customer queries, and resolve issues. Collaborate with Engineering and GTM teams as a subject-matter expert, and share insights that inform native integrations and product improvements.

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Wati
Wati
5 months ago

Pre-Sales Solutions Consultant

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Last checked: 23 hours agoStatus: Live

Job Summary

Partner with developers and non-technical users to help customers succeed with Wati’s WhatsApp-first conversational platform. Conduct product demos, document API integrations, and build turnkey use cases that drive adoption. Support US timezone coverage, manage and prioritize prospect/customer queries, and resolve issues. Collaborate with Engineering and GTM teams as a subject-matter expert, and share insights that inform native integrations and product improvements.
Location: Chennai
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Conduct product demonstrations for prospects, outlining use cases and potential solutions.
  • •Document API integrations and solutions for internal and external stakeholders.
  • •Develop new use cases and turnkey solutions to aid sales and drive customer adoption.
  • •Communicate insights to support the product team in developing native integrations and product improvements.
  • •Manage and prioritize prospect and customer queries, resolving issues in a timely manner and following through on production incidents.

Key Requirements

  • •Bachelor’s degree in Computer Science, Engineering, or a related field.
  • •3+ years of experience in a technical pre-sales, solutions engineering, or customer technical support role.
  • •Experience working with REST APIs or testing API integrations.
  • •Excellent communication and presentation skills to explain technical concepts to both technical and non-technical audiences.
  • •Experience working with customers across different time zones in a fast-paced, high-growth environment.
Experience:3+ yearsStart-up environmentDistributed teamsTechnical pre-salesSolutions engineeringCustomer support
Education:Bachelor's
Skills:CommunicationPresentationCustomer focusIndependent workAttention to detailSelf-motivated
Tech Stack:WhatsAppMetaGoogleREST APIsAPI integrations

Company Brief

Wati
Provides a WhatsApp-based customer engagement platform that helps businesses manage sales, support, and marketing conversations in one shared inbox. The product includes automation, broadcasts, chatbots, and team collaboration tools for messaging-led workflows.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Hong Kong, Hong Kong
Founded: 2018
WebsiteLinkedIn