Client Service Representative

Trane Technologies
United States
Workplace: HybridFull timeUSD 52,376.66 - 76,194.99 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer satisfaction focus","Account management","Communication","High-stress handling","Stakeholder collaboration"]

Own customer satisfaction, retention, and growth for an assigned portfolio by driving account strategies, service delivery plans, and budget planning. Respond to customer inquiries within 24 hours, coordinate service execution with technicians, and manage service agreement renewals and monthly targets. Communicate AR follow-up, support quoted job and T&M pull-through opportunities, and review monthly financial performance while preparing reports and weekly activity plans.

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Trane Technologies
Trane Technologies
20 hours ago

Client Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Own customer satisfaction, retention, and growth for an assigned portfolio by driving account strategies, service delivery plans, and budget planning. Respond to customer inquiries within 24 hours, coordinate service execution with technicians, and manage service agreement renewals and monthly targets. Communicate AR follow-up, support quoted job and T&M pull-through opportunities, and review monthly financial performance while preparing reports and weekly activity plans.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Manage customer satisfaction, retention, and growth for an assigned portfolio.
  • •Drive the account management process, including customer account profiles, account strategies, service delivery plans, and budget planning.
  • •Respond within 24 hours to customer inquiries and concerns and identify issues and opportunities.
  • •Visit customers’ sites to ensure work is executed properly and identify sales opportunities.
  • •Coordinate technician schedules/parts with Service Resource Coordinators and support proposals, renewals, and monthly targets, including AR follow-up and financial performance reviews.

Pay and Benefits

Salary: USD 52,376.66 - 76,194.99 annually
Perks:Health Insurance401kPaid LeaveTuition AssistanceAdoption Assistance

Key Requirements

  • •Customer service experience is a plus.
  • •Ability to communicate effectively in person, by phone, and in writing.
  • •Proficiency with Microsoft Office (especially Excel and Word) and exposure to Salesforce.
  • •Must be able to handle high-stress situations.
  • •Must have a valid driver’s license and reliable transportation.
Skills:Customer satisfaction focusAccount managementCommunicationHigh-stress handlingStakeholder collaboration
Licenses:Driver's license
Tech Stack:SalesforceMicrosoft OfficeExcelWord

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn