Technical Specialist-Cloud & Infra Engg (INDIA - BENGALURU - BIRLASOFT OFFICE, IN)

Birlasoft
Bengaluru
Workplace: OnsiteFull timeFunction: Data Analytics & Business IntelligenceSkills: ["Analytical thinking","Problem-solving","Pattern recognition","Trend analysis","Statistical thinking"]

Use historical ITSM incident, request, problem, alert, and infrastructure ticket data to uncover recurring patterns, root-cause themes, and time-based trends. Build proactive dashboards and reports (drivers, MTTR trends, repeat issues) using Python and SQL. Partner with infrastructure SMEs to turn findings into problem statements and validate Agentic AI use cases for incident triage, root-cause analysis, diagnostics, and predictive detection.

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FursaFursa
Birlasoft
Birlasoft
1 day ago

Technical Specialist-Cloud & Infra Engg (INDIA - BENGALURU - BIRLASOFT OFFICE, IN)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Use historical ITSM incident, request, problem, alert, and infrastructure ticket data to uncover recurring patterns, root-cause themes, and time-based trends. Build proactive dashboards and reports (drivers, MTTR trends, repeat issues) using Python and SQL. Partner with infrastructure SMEs to turn findings into problem statements and validate Agentic AI use cases for incident triage, root-cause analysis, diagnostics, and predictive detection.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Mid level

Key Responsibilities

  • •Analyse historical ITSM ticket dumps to identify recurring incidents, high-volume categories, and root-cause patterns.
  • •Correlate ticket data with monitoring and infrastructure signals to detect trends and anomalies.
  • •Use Python and SQL to identify operational trends and create dashboards and reports on incident drivers, repeat issues, and MTTR.
  • •Work with infrastructure SMEs to turn findings into actionable problem statements and remediation opportunities.
  • •Support Agentic AI use cases such as incident triage, root-cause analysis, knowledge recommendation, automated diagnostics, predictive detection, and proactive remediation; track outcomes and measure reduction in repeats and manual effort.

Key Requirements

  • •Analyse historical ITSM ticket dumps across incidents, service requests, problems, and changes.
  • •Identify recurring incidents, high-volume ticket categories, repetitive manual activities, and common root-cause patterns.
  • •Correlate ticket data with monitoring and infrastructure information to find operational trends and anomalies.
  • •Validate AI recommendations against historical incidents and infrastructure standards.
  • •Convert identified patterns into actionable problem statements with infrastructure SMEs.
Skills:Analytical thinkingProblem-solvingPattern recognitionTrend analysisStatistical thinking
Tech Stack:PythonSQLAzureAWSPower BIServiceNowLinuxWindowsAnsibleAzure AI FoundryAzure OpenAIAmazon BedrockMachine Learning

Company Brief

Birlasoft
Birlasoft is a global IT services and digital solutions provider delivering consulting, enterprise applications, cloud, and infrastructure services to enterprises across industries, helping accelerate digital transformation and business modernization.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Noida, India
WebsiteLinkedIn