Customer Support Specialist

inDrive
Almaty
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Attention to detail","Accuracy","Politeness","Problem-solving"]

Handle omnichannel customer inquiries via phone, email, and chat on a rotating 2-and-2 schedule. Resolve issues quickly, process returns and complaints, and keep accurate interaction records in the CRM while updating customer information. Serve as a key bridge for user feedback by collecting it, forwarding insights to relevant departments, and informing customers of inquiry status. Requires bilingual Russian and Kazakh communication and attention to detail.

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FursaFursa
inDrive
inDrive
8 hours ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Handle omnichannel customer inquiries via phone, email, and chat on a rotating 2-and-2 schedule. Resolve issues quickly, process returns and complaints, and keep accurate interaction records in the CRM while updating customer information. Serve as a key bridge for user feedback by collecting it, forwarding insights to relevant departments, and informing customers of inquiry status. Requires bilingual Russian and Kazakh communication and attention to detail.
Location: Almaty
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to phone calls, emails, and chat messages.
  • •Resolve customer issues quickly and efficiently.
  • •Process returns, exchanges, and customer complaints.
  • •Maintain and update accurate records in the CRM system for each interaction.
  • •Collect and forward customer feedback to relevant departments and inform customers about inquiry status.

Pay and Benefits

Perks:MentoringLearning ProgramsLanguage Courses

Key Requirements

  • •Excellent oral and written communication skills in both Russian and Kazakh.
  • •Ability to conduct dialogue politely and professionally.
  • •Ability to work with large volumes of information.
  • •Attention to detail and accuracy in documenting customer interactions.
  • •Proficiency in PC and basic office programs, with skills working with CRM systems and other specialized software.
Skills:CommunicationAttention to detailAccuracyPolitenessProblem-solving
Languages:RussianKazakh
Tech Stack:CRM systemsPCBasic office programs

Company Brief

inDrive
A ride-hailing and mobility platform that lets passengers and drivers negotiate fares directly in real time. It also offers intercity travel, courier, and delivery services in multiple countries.
Industry: Mobility Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Mountain View, United States
Founded: 2013
WebsiteLinkedIn