Manager, Central Operations

Lead ADESA’s Central Operations team to deliver an industry-leading customer experience. You’ll own day-to-day performance across service levels, quality, productivity, and customer experience, designing and improving operational processes using data and frontline insights. Translate business goals into execution plans with clear success metrics, partner cross-functionally with Product, Engineering, Analytics, Workforce Management, Training, and Operations, and drive recruiting, coaching, change management, and KPI ownership.