Lead - Data Scientist

Freshworks
Bengaluru
Workplace: OnsiteFull timeFunction: Data Science & Machine LearningExperience: 7+ yearsEducation: bachelorsSkills: ["Problem-solving","Strategic collaboration","Experimenting","Design thinking"]

Lead GenAI-driven data science initiatives to transform employee engagement experiences into interactive, conversational services powered by real-time streaming analytics. Build and scale a state-of-the-art conversational servicebot for 1M+ monthly active users, design production-grade ML systems for Text2Action and anomaly detection, and own end-to-end ML pipelines—from data preprocessing and model development to continuous feedback. Partner with product and business teams and collaborate on low-latency, scalable architectures.

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FursaFursa
Freshworks
Freshworks
2 days ago

Lead - Data Scientist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead GenAI-driven data science initiatives to transform employee engagement experiences into interactive, conversational services powered by real-time streaming analytics. Build and scale a state-of-the-art conversational servicebot for 1M+ monthly active users, design production-grade ML systems for Text2Action and anomaly detection, and own end-to-end ML pipelines—from data preprocessing and model development to continuous feedback. Partner with product and business teams and collaborate on low-latency, scalable architectures.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Partner with product and business teams to identify GenAI challenges and align data science initiatives with organizational objectives.
  • •Conceptualize, experiment, and design GenAI-powered intelligent systems using deep ML, statistics, and mathematics expertise.
  • •Own end-to-end ML pipelines, including data preprocessing, model generation, cross-validation, and continuous feedback integration.
  • •Collaborate with ML engineers to design scalable ML/AI architectures for low-latency, real-time services.
  • •Build systems to ingest and process large volumes of streaming data, and define/monitor metrics that reflect user value.

Key Requirements

  • •Bachelor’s degree or higher in Computer Science, Statistics, Mathematics, or a related quantitative field.
  • •Minimum of 7 years of relevant industry work experience.
  • •Proven track record deploying ML projects into production systems.
  • •Hands-on GenAI and NLP expertise, including prompt engineering, Large Language Models (LLMs), transformers, and knowledge graphs.
  • •Strong big data and data engineering skills, including Hadoop/Spark and proficiency with SQL and NoSQL databases.
Experience:7+ yearsGenAINLPBig DataMachine LearningReal-time streaming
Education:Bachelor's
Skills:Problem-solvingStrategic collaborationExperimentingDesign thinking
Languages:English (US)English
Tech Stack:GenAINLPPrompt engineeringLarge Language Models (LLMs)TransformersKnowledge graphsHadoopSparkSQLNoSQLTime-series analysisStreaming dataText2ActionGraph algorithmsDeep learning

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
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