Hiring Consultant - Customer Service

Sutherland
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Multitasking","Customer service"]

Customer Service Consultants handle inbound calls to assist consumers, answer questions about products and services, process payments, and perform general account maintenance. The role may involve up-selling to new products/services and requires strong communication, multitasking across multiple applications, and basic IT skills.

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FursaFursa
Sutherland
Sutherland
2 years ago

Hiring Consultant - Customer Service

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Customer Service Consultants handle inbound calls to assist consumers, answer questions about products and services, process payments, and perform general account maintenance. The role may involve up-selling to new products/services and requires strong communication, multitasking across multiple applications, and basic IT skills.
Location: Philippines
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Be the Point of Contact for customers and respond to inquiries via inbound calls
  • •Provide exceptional customer service to consumers and assist with product/service questions
  • •Process payments and perform general account maintenance
  • •Assist with up-selling customers to new products or services where encouraged
  • •Collaborate with team to handle high volume inquiries efficiently

Key Requirements

  • •High school diploma or GED
  • •Ability to perform at a high level to support high volume inbound calls
  • •Excellent verbal and written communication skills; proficient reading
  • •Multi-tasking skills with multiple applications; experience with CRM applications preferred
  • •Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
Experience:Customer service
Education:High School
Skills:CommunicationMultitaskingCustomer service
Languages:English
Tech Stack:CRMMicrosoft OfficeOutlookWordExcel

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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