Werkstudent im Kundenservice (m/w/d) (Leipzig, DE, 04317)

Allianz
Leipzig
Workplace: HybridPart timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Empathy","Calm under pressure","Customer focus","Solution orientation"]

Handle customer inquiries by phone and email for home and property damage claims, including supporting customers through the claims process. Accurately record damage reports in internal systems, maintain careful documentation, and clearly explain claim status updates and billing letters. After onboarding, work independently with flexible options, including working from home, focused on customer service—not sales—using modern tools like AI/ChatGPT.

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FursaFursa
Allianz
Allianz
1 day ago

Werkstudent im Kundenservice (m/w/d) (Leipzig, DE, 04317)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Handle customer inquiries by phone and email for home and property damage claims, including supporting customers through the claims process. Accurately record damage reports in internal systems, maintain careful documentation, and clearly explain claim status updates and billing letters. After onboarding, work independently with flexible options, including working from home, focused on customer service—not sales—using modern tools like AI/ChatGPT.
Location: Leipzig
Workplace: Hybrid
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Support customers by phone and email with questions about their damage claim.
  • •Enter damage reports into internal systems and ensure careful documentation.
  • •Update customers on the current processing status of their claim.
  • •Explain billing letters clearly and understandably to customers.
  • •After comprehensive onboarding, work independently with flexible and mobile work-from-home options.

Pay and Benefits

Perks:Travel AllowanceMeal AllowanceLearning Budget

Key Requirements

  • •You are currently enrolled at a university or college (immatrikuliert).
  • •You communicate reliably and friendly in German, both verbally and in writing.
  • •You enjoy working with people and stay calm, empathetic, and solution-oriented in challenging conversations.
  • •You are open to creative, innovative solutions and new technologies such as Artificial Intelligence or internal ChatGPT.
Skills:CommunicationEmpathyCalm under pressureCustomer focusSolution orientation
Languages:German
Tech Stack:ChatGPTKünstliche IntelligenzAI

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn