Engineering Manager

Customer
Americas
Workplace: RemoteFull timeUSD 185,000 - 215,000 annuallyFunction: Software EngineeringSkills: ["Leadership","Ownership","Communication","Execution","Coaching"]

Lead an engineering squad end to end—owning planning, delivery, quality, and follow-through for customer value. Drive execution through ambiguity with small, observable increments while making confident tradeoffs. Ensure scalable, architecturally sound, secure solutions with strong peer review, QA, documentation, deployment, logging, and monitoring. Coach and develop direct reports, hire and onboard, and bring an AI-first, AI-native approach to how the team builds and ships.

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FursaFursa
Customer
Customer
3 days ago

Engineering Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead an engineering squad end to end—owning planning, delivery, quality, and follow-through for customer value. Drive execution through ambiguity with small, observable increments while making confident tradeoffs. Ensure scalable, architecturally sound, secure solutions with strong peer review, QA, documentation, deployment, logging, and monitoring. Coach and develop direct reports, hire and onboard, and bring an AI-first, AI-native approach to how the team builds and ships.
Location: Americas
Workplace: Remote
Employment Type: Full time
Job Function: Software Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead your squad to deliver real customer value by owning projects end to end—from planning through delivery, quality, and follow-through.
  • •Drive execution by setting milestones, moving work through ambiguity and competing priorities, and shipping in small, observable increments.
  • •Make confident decisions when the path isn’t obvious and lead your team through them.
  • •Ensure solutions are scalable, architecturally sound, flexible, and secure, with strong peer review, QA, documentation, deployment, logging, and monitoring.
  • •Hire, onboard, and manage performance; provide direct, timely, and specific coaching and development opportunities for direct reports.

Pay and Benefits

Salary: USD 185,000 - 215,000 annually
Perks:Health InsuranceDentalVisionPaid ParentalPaid LeaveRemote WorkWellness StipendLearning Budget

Key Requirements

  • •3+ years managing engineers at a SaaS company (B2B or B2C), ideally early-to-mid-stage.
  • •A track record of driving execution with concrete delivery outcomes, milestones, dates, and clear ownership in complex or fast-moving environments.
  • •Strong technical background to lead architecture conversations, design reviews, and represent your squad’s technical choices.
  • •Ability to operate with high autonomy and little prescribed structure—creating clarity and making tradeoffs across competing priorities.
  • •AI-native leadership: bringing AI-first practices into how your team builds.
Experience:SaaSB2BB2C
Skills:LeadershipOwnershipCommunicationExecutionCoaching
Languages:English
Tech Stack:GoReactAIAgentic tooling

Company Brief

Customer
Customer.io provides a customer engagement platform that lets businesses send data-driven email, push, SMS, in-app messages, and webhooks to build personalized user journeys and improve retention and lifecycle communications.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Revenue: USD 25M to 50M
Growth: Growth Stage Startup
Valuation: USD 500M to 1B
Funding: Series A
Headquarters: Portland, United States
Founded: 2012
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor