Harvey

1 week ago

Law Schools Founding CSM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Own global customer success and activation for Harvey’s law school program across US East, US West, and international markets. Deliver product training and demos across the full portfolio, build scalable “tech-touch” CS playbooks for long-tail schools, and maintain the law school CRM. Track usage, activation, and account health worldwide, run end-of-year recap cycles, and partner with Legal Engineers and Law School Managers to translate feedback into improvements.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Entrepreneurship & Venture Building

Seniority: Mid level

Key Responsibilities

•Own product training and demo delivery across the law school portfolio, including onboarding, faculty demos, librarian trainings, classroom embeds, and workspace setup.
•Build and run a scaled, tech-touch model for long-tail schools across geographies using playbooks, templated cadences, training materials, and activation milestones.
•Tag in to school relationships as directed by geo managers to ensure demos and trainings “land” and stick.
•Maintain law school CRM across geographies (account notes, POC data, meeting logs, opportunity tracking) and lead portfolio-wide reporting on usage, activation, and account health.
•Support onboarding for new school signings and run end-of-year recap cycles, aligning Y2 activation goals with each geo manager while partnering with Legal Engineers to incorporate feedback into product/program improvements.

Pay and Benefits

Salary: USD 140,000 - 160,000 annually

Equity and Bonus:Equity

Perks:Equity

Key Requirements

•3+ years in customer success, account management, or client services in a high-growth SaaS, legal tech, or professional services environment.
•Operator mindset: builds systems, writes playbooks, and drives to metrics.
•Player-coach approach as a founding CSM for the team.
•Strong training and presentation skills for both group sessions and 1:1 demos.
•Experience building scaled or tech-touch CS programs for large, distributed account portfolios.

Experience:3+ yearsSaaSLegal techProfessional services

Skills:TrainingPresentingCommunicationProblem-solvingOwnership

Tech Stack:CRMAI

Company Brief

Harvey

Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Harvey

1 week ago

Law Schools Founding CSM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Entrepreneurship & Venture Building

Seniority: Mid level

Key Responsibilities

•Own product training and demo delivery across the law school portfolio, including onboarding, faculty demos, librarian trainings, classroom embeds, and workspace setup.
•Build and run a scaled, tech-touch model for long-tail schools across geographies using playbooks, templated cadences, training materials, and activation milestones.
•Tag in to school relationships as directed by geo managers to ensure demos and trainings “land” and stick.
•Maintain law school CRM across geographies (account notes, POC data, meeting logs, opportunity tracking) and lead portfolio-wide reporting on usage, activation, and account health.
•Support onboarding for new school signings and run end-of-year recap cycles, aligning Y2 activation goals with each geo manager while partnering with Legal Engineers to incorporate feedback into product/program improvements.

Pay and Benefits

Salary: USD 140,000 - 160,000 annually

Equity and Bonus:Equity

Perks:Equity

Key Requirements

•3+ years in customer success, account management, or client services in a high-growth SaaS, legal tech, or professional services environment.
•Operator mindset: builds systems, writes playbooks, and drives to metrics.
•Player-coach approach as a founding CSM for the team.
•Strong training and presentation skills for both group sessions and 1:1 demos.
•Experience building scaled or tech-touch CS programs for large, distributed account portfolios.

Experience:3+ yearsSaaSLegal techProfessional services

Skills:TrainingPresentingCommunicationProblem-solvingOwnership

Tech Stack:CRMAI

Company Brief

Harvey

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor