Customer Support Analyst - Italian speaker

Odoo
Belgium
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Customer-oriented","Communication","Autonomous","Proactive","Analytical","Solution-minded"]

Provide high-quality customer support for existing and prospective users of Odoo Business Apps. Investigate and troubleshoot issues from ticketing, live chat, and phone, then answer accurately or escalate to Developers as needed. Partner with Business Analysts, Sales, and internal teams to improve the customer experience, keep documentation up to date, and help with training and onboarding initiatives. Fluent Italian and English are required for the role.

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FursaFursa
Odoo
Odoo
5 months ago

Customer Support Analyst - Italian speaker

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Provide high-quality customer support for existing and prospective users of Odoo Business Apps. Investigate and troubleshoot issues from ticketing, live chat, and phone, then answer accurately or escalate to Developers as needed. Partner with Business Analysts, Sales, and internal teams to improve the customer experience, keep documentation up to date, and help with training and onboarding initiatives. Fluent Italian and English are required for the role.
Location: Belgium
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Assist existing and potential customers with Odoo Business Apps.
  • •Investigate, analyze, troubleshoot, and resolve functional issues.
  • •Escalate issues to Developers when required.
  • •Engage with visitors and leads via live chat.
  • •Contribute to product improvements, documentation quality, and side projects like training and onboarding.

Pay and Benefits

Perks:Meal VouchersHospital InsuranceCarFuel CardEco-cheques

Key Requirements

  • •Fluent in English and Italian.
  • •Strong affinity with IT and business processes.
  • •Customer-oriented with excellent communication skills.
  • •Autonomous, proactive, and quick to learn with a solution-minded, analytical approach.
  • •Valid long-term work permit for Belgium.
Skills:Customer-orientedCommunicationAutonomousProactiveAnalyticalSolution-minded
Languages:EnglishItalian
Tech Stack:OdooTicketing systemLive chatXMLPhytonJS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Odoo
Provides an integrated open-source suite of business applications including ERP, CRM, accounting, inventory, e-commerce and HR tools to help companies manage operations and grow with modular, customizable software.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Grand-Rosière, Belgium
Founded: 2005
WebsiteLinkedIn