Care Navigator (Remote)

Sailor Health
United States
Workplace: RemoteFull timeUSD 45,000 - 45,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Empathy","Listening","Organization","Detail-oriented"]

Serve as the first voice for patients and caregivers contacting Sailor Health, guiding them through intake with warmth and professionalism. You’ll help coordinate next steps, including matching patients with the right therapist, while ensuring each person feels supported throughout their first journey into care. This remote role blends patient support, care coordination, and emotional guidance for older adults seeking mental health support.

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FursaFursa
Sailor Health
Sailor Health
2 days ago

Care Navigator (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Serve as the first voice for patients and caregivers contacting Sailor Health, guiding them through intake with warmth and professionalism. You’ll help coordinate next steps, including matching patients with the right therapist, while ensuring each person feels supported throughout their first journey into care. This remote role blends patient support, care coordination, and emotional guidance for older adults seeking mental health support.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Be the first point of contact for patients and/or their families when they reach out to Sailor Health.
  • •Guide older adults and caregivers through the intake process with warmth, clarity, and professionalism.
  • •Coordinate care steps and help ensure people feel supported at every stage.
  • •Support matching patients with the right therapist and build confidence in the care journey.
  • •Serve as an emotional point of contact for individuals seeking mental health care.

Pay and Benefits

Salary: USD 45,000 annually
Perks:Remote Work

Key Requirements

  • •Empathetic, clear communicator who listens actively and can handle difficult or emotional conversations with kindness.
  • •Highly organized and detail-oriented, able to manage multiple patients at different stages without dropping details.
  • •Comfortable learning new tools and platforms, including Google Workspace, EHR platforms (e.g., Healthie), and CRMs like HubSpot.
  • •Mission-aligned interest in improving mental health care access for older adults.
  • •Healthcare, customer service, or administrative support experience is welcome but not required; compassion and organization are key.
Experience:Mental healthHealthcarePatient intakeCare coordinationCustomer service
Skills:CommunicationEmpathyListeningOrganizationDetail-oriented
Tech Stack:Google WorkspaceHealthieHubSpot

Company Brief

Sailor Health
Sailor Health is a digital health company delivering virtual healthcare services and care management solutions, focused on improving patient access, coordination, and outcomes through telemedicine and integrated care programs.
Industry: HealthTech
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