Hero Support Specialist

Delivery Hero
Berlin
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Customer focus","Empathy","Problem-solving","Attention to detail","Communication"]

Own day-to-day HR operations for employee and manager inquiries across DHSE Central, resolving tickets with strong SLA performance. Execute end-to-end employee lifecycle workflows (contracts, amendments, probation, transfers, terminations) while keeping data accurate in Workday and supporting pre-payroll reconciliation and compensation updates. Partner with Talent Acquisition, Payroll, Legal, and People Partners, and drive continuous improvements in Workday/Jira processes.

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Delivery Hero
Delivery Hero
13 hours ago

Hero Support Specialist

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Last checked: 8 hours agoStatus: Live

Job Summary

Own day-to-day HR operations for employee and manager inquiries across DHSE Central, resolving tickets with strong SLA performance. Execute end-to-end employee lifecycle workflows (contracts, amendments, probation, transfers, terminations) while keeping data accurate in Workday and supporting pre-payroll reconciliation and compensation updates. Partner with Talent Acquisition, Payroll, Legal, and People Partners, and drive continuous improvements in Workday/Jira processes.
Location: Berlin
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary operational contact for employee and manager queries via Jira, Slack, and email, resolving mixed-complexity tickets while maintaining >90% SLA adherence.
  • •Manage end-to-end employee lifecycle operations including contracts, amendments, probation management, transfers, and terminations.
  • •Maintain accurate employee records in Workday and support pre-payroll data reconciliation and compensation updates with ~95% accuracy.
  • •Advise stakeholders and partner with Talent Acquisition, Payroll, Legal, and People Partners using working knowledge of German labor law and company policies.
  • •Identify process bottlenecks and drive workflow improvements in Workday and Jira, including quarterly enhancements and knowledge/documentation updates.

Pay and Benefits

Equity and Bonus:Equity
Perks:Paid LeaveLearning BudgetGym MembershipLife InsurancePensionMeal VouchersEquityCommuter Benefits

Key Requirements

  • •1–3+ years of hands-on experience in HR Operations or People Operations managing end-to-end employee lifecycle processes in a fast-paced environment.
  • •Solid understanding of German labor law, social security regulations, and HR administrative compliance.
  • •Strong proficiency with HR systems, especially Workday and ticketing platforms like Jira (or similar).
  • •Customer-centric, empathetic mindset with a focus on high-quality service delivery and SLA adherence.
  • •Excellent communication in English (C1+) and working knowledge of German (B1+ minimum).
Skills:Customer focusEmpathyProblem-solvingAttention to detailCommunication
Languages:EnglishGerman
Tech Stack:WorkdayJiraSlackServiceNowUdemy Business

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
WebsiteLinkedInGlassdoor