Guest Relations Executive (Dubai, AE)

Kerzer International
Dubai
Workplace: OnsiteFull timeFunction: SalesEducation: high_schoolSkills: ["Customer focused","Communication","Attention to detail","Problem-solving","Teamwork"]

Welcome guests from arrival to departure and ensure a seamless, memorable experience at The Meydan Hotel. Handle inquiries, requests, and complaints, coordinate with internal departments for VIP needs, and maintain accurate guest records and reports. Manage VIP room blocking and amenities control, verify Opera traces, and support front-office operations when required. Deliver personalized service through courteous calls, welcome touches, show rounds, and well-prepared letters for VIPs and groups.

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Kerzer International
Kerzer International
2 months ago

Guest Relations Executive (Dubai, AE)

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Last checked: 9 hours agoStatus: Live

Job Summary

Welcome guests from arrival to departure and ensure a seamless, memorable experience at The Meydan Hotel. Handle inquiries, requests, and complaints, coordinate with internal departments for VIP needs, and maintain accurate guest records and reports. Manage VIP room blocking and amenities control, verify Opera traces, and support front-office operations when required. Deliver personalized service through courteous calls, welcome touches, show rounds, and well-prepared letters for VIPs and groups.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Ensure company objectives and standards are applied daily and achieve department customer expectations and targets.
  • •Handle VIP guest needs: block rooms based on preferences, update VIP booking status for the next 3 days, and coordinate transportation and amenities placement.
  • •Prepare and control daily reports, amenities requisitions, and ensure Opera traces are checked.
  • •Verify pre-allocated VIP arrival rooms and perform hotel show rounds when required.
  • •Support guest experience touches: welcome drink/towel at check-in, courtesy calls for in-house guests, occasion setups, and prepare VIP apology/group check-in letters; assist FO operations if required.

Key Requirements

  • •Minimum high school graduate
  • •2 years’ experience in a similar position in a five-star hotel
  • •Hotel Management graduate or Front Office operations certification
  • •Excellent spoken and written English; additional languages are an advantage
  • •Strong customer service orientation with excellent communication, attention to detail, and problem-solving skills
Experience:HospitalityFive-star hotel
Education:High School
Skills:Customer focusedCommunicationAttention to detailProblem-solvingTeamwork
Certifications:Front Office operations certification
Languages:English
Tech Stack:Opera

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn