[Closed] Guest Relations Executive (Dubai, AE) at Kerzer International (Dubai)

This position is no longer accepting applications.

Kerzer International

1 week ago

Guest Relations Executive (Dubai, AE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 49 minutes agoStatus: Closed

Job Summary

Welcome and support hotel guests from arrival to departure, handling inquiries, requests, and complaints while coordinating with internal departments to ensure a smooth experience. Own VIP service delivery by preparing reports and VIP room/amenity details, coordinating with Concierge and other teams, and performing daily front-office related tasks as needed. Maintain accurate guest records, verify hotel setups, and deliver personalized courtesies such as welcome drinks/towels and courtesy calls.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Entry level

Key Responsibilities

•Apply the company’s objectives and standards daily.
•Achieve departmental performance targets and meet customer expectations.
•Prepare and review daily reports, ensuring VIP rooms are blocked based on guest preferences.
•Coordinate with Concierge and internal teams (Room Service, Housekeeping) for VIP transportation and amenity placement.
•Perform daily checks and guest courtesies, including welcome drinks/towels and courtesy calls, and assist with daily front-office operations when required.

Key Requirements

•Minimum High School Graduate.
•2 years in a similar position in a five-star hotel.
•Hotel Management graduate or Front Office operations certification.
•Strong orientation towards customer service.
•Excellent spoken and written English (additional languages are an advantage).

Experience:2+ yearsHospitalityFive-star hotelFront office

Education:High School

Skills:Customer serviceEffective communicationAttention to detailProblem solvingLeadership

Certifications:Front Office operations certification

Languages:English

Tech Stack:Opera

Company Brief

Kerzer International

Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.

Industry: Hotels & Resorts

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Dubai, United Arab Emirates

Founded: 1972

Website LinkedIn

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This position is no longer accepting applications.

Kerzer International

1 week ago

Guest Relations Executive (Dubai, AE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 49 minutes agoStatus: Closed

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Entry level

Key Responsibilities

•Apply the company’s objectives and standards daily.
•Achieve departmental performance targets and meet customer expectations.
•Prepare and review daily reports, ensuring VIP rooms are blocked based on guest preferences.
•Coordinate with Concierge and internal teams (Room Service, Housekeeping) for VIP transportation and amenity placement.
•Perform daily checks and guest courtesies, including welcome drinks/towels and courtesy calls, and assist with daily front-office operations when required.

Key Requirements

•Minimum High School Graduate.
•2 years in a similar position in a five-star hotel.
•Hotel Management graduate or Front Office operations certification.
•Strong orientation towards customer service.
•Excellent spoken and written English (additional languages are an advantage).

Experience:2+ yearsHospitalityFive-star hotelFront office

Education:High School

Skills:Customer serviceEffective communicationAttention to detailProblem solvingLeadership

Certifications:Front Office operations certification

Languages:English

Tech Stack:Opera

Company Brief

Kerzer International

Industry: Hotels & Resorts

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Dubai, United Arab Emirates

Founded: 1972

Website LinkedIn