Entry Level Customer Service Representative (Houston, TX, US)

Zurich Insurance
Houston
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Customer service","Multi-tasking","Organization","Problem-solving"]

Help customers with travel insurance by answering incoming calls in the World Service Center, understanding travel plans, and recommending coverage that fits their needs. Provide accurate product and service information, listen carefully to customer concerns, solve problems creatively, and document interactions professionally. Collaborate with teammates and leadership to build skills, maintain knowledge of offerings, and support a fast-paced, consultative service environment.

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Zurich Insurance
Zurich Insurance
1 day ago

Entry Level Customer Service Representative (Houston, TX, US)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Help customers with travel insurance by answering incoming calls in the World Service Center, understanding travel plans, and recommending coverage that fits their needs. Provide accurate product and service information, listen carefully to customer concerns, solve problems creatively, and document interactions professionally. Collaborate with teammates and leadership to build skills, maintain knowledge of offerings, and support a fast-paced, consultative service environment.
Location: Houston
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer incoming calls and deliver top-notch customer service with clear, accurate product and service information
  • •Use consultative listening to understand customers’ travel needs and recommend suitable insurance coverage
  • •Solve customer problems creatively and with an out-of-the-box mindset
  • •Document customer interactions precisely and professionally
  • •Collaborate with leadership and teammates to continuously build skills and maintain product knowledge

Pay and Benefits

Perks:Health InsuranceEap Programs401kParental LeaveVolunteer Leave

Key Requirements

  • •High School Diploma or equivalent
  • •Strong communication skills and customer service experience
  • •Ability to multi-task, stay organized, and handle calls while navigating multiple systems
  • •Positive attitude and passion for helping others
  • •Ability to accurately document interactions and maintain attention to detail
Education:High School
Skills:CommunicationCustomer serviceMulti-taskingOrganizationProblem-solving

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn