Guest Experience Agent (Mauritius, MU)

Kerzer International
Mauritius
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 1-2 yearsEducation: high_schoolSkills: ["Empathy","Warmth","Attention to detail","Communication","Problem-solving"]

Deliver personalized, exceptional guest service from arrival to departure as a primary point of contact for requests, preferences, and concerns. Perform efficient check-in/check-out, handle guest inquiries and complaints, and follow through until completion. Coordinate with housekeeping, F&B, spa, recreation, engineering, and maintain accurate guest profiles and records in the property management system. Monitor satisfaction scores, support daily briefings, and follow health, safety, and data privacy standards.

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Kerzer International
Kerzer International
4 days ago

Guest Experience Agent (Mauritius, MU)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Deliver personalized, exceptional guest service from arrival to departure as a primary point of contact for requests, preferences, and concerns. Perform efficient check-in/check-out, handle guest inquiries and complaints, and follow through until completion. Coordinate with housekeeping, F&B, spa, recreation, engineering, and maintain accurate guest profiles and records in the property management system. Monitor satisfaction scores, support daily briefings, and follow health, safety, and data privacy standards.
Location: Mauritius
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Entry level

Key Responsibilities

  • •Welcome guests and provide a warm, professional first impression; perform accurate check-in and check-out.
  • •Serve as the primary contact for guest inquiries, requests, and concerns, ensuring prompt action and follow-through.
  • •Anticipate guest needs, conduct courtesy calls and follow-ups, and build lasting guest relationships.
  • •Handle complaints effectively, resolve issues in a timely manner, gather feedback, and share relevant information with management.
  • •Coordinate guest requests with hotel departments, maintain accurate guest profiles/preferences in the PMS, and ensure compliance with health, safety, and hygiene standards.

Key Requirements

  • •Higher School Certificate (HSC) or equivalent.
  • •Diploma/Certificate in hospitality management, tourism, front office, or related field (advantage).
  • •1–2 years of experience in front office, guest relations, concierge, or guest services in a hotel/resort.
  • •Experience in a luxury hospitality environment is preferred.
  • •Ability to provide personalized service and handle guest requests professionally and promptly.
Experience:1-2 yearsHospitalityLuxury hospitalityResorts
Education:High School
Skills:EmpathyWarmthAttention to detailCommunicationProblem-solving
Tech Stack:Property management system (PMS)

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn