Retail Personal Banker Associate I- Main Office- Battle Creek

Fifth Third Bancorp
Michigan
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditSkills: ["Customer service","Consultative selling","Professional communication","Confidentiality","Risk awareness"]

Join the team as a Retail Personal Banker Associate I focused on consultative selling in a Financial Center setting. After a 4–8 week onboarding and education program, you’ll build customer profiles using Financial Needs Assessment, cross-sell retail consumer and small business products, and use approved marketing tools to set appointments and drive growth. You’ll also process teller transactions, support risk and compliance expectations, and collaborate with business partners while meeting customer experience and production goals.

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Fifth Third Bancorp
Fifth Third Bancorp
1 hour ago

Retail Personal Banker Associate I- Main Office- Battle Creek

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Last checked: 1 hour agoStatus: Live

Job Summary

Join the team as a Retail Personal Banker Associate I focused on consultative selling in a Financial Center setting. After a 4–8 week onboarding and education program, you’ll build customer profiles using Financial Needs Assessment, cross-sell retail consumer and small business products, and use approved marketing tools to set appointments and drive growth. You’ll also process teller transactions, support risk and compliance expectations, and collaborate with business partners while meeting customer experience and production goals.
Location: Michigan
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Entry level

Key Responsibilities

  • •Use the consultative sales process and Financial Needs Assessment to build customer profiles and identify current and future financial needs.
  • •Recommend appropriate solutions by maintaining in-depth knowledge of retail consumer and small business products and services.
  • •Proactively reach out to customers using CAMP and other approved marketing tools to set appointments for periodic financial reviews.
  • •Primarily focus on cross-selling and engage in outside sales activities as directed.
  • •Process teller transactions and participate in the consumer loan and bankcard process, owning loans from application through closing.
Travel: Medium travel

Key Requirements

  • •College degree or work experience with transferrable skills, or a combination of education and experience.
  • •Experience in the financial industry preferred.
  • •Demonstrated ability to develop comfort with sales activities to acquire new consumer households and/or cross-sell to established customers.
  • •Must demonstrate understanding of advanced math functions to analyze credit and financial information.
  • •This position requires S.A.F.E. Act registration at the time of employment through NMLS.
Experience:Financial services
Skills:Customer serviceConsultative sellingProfessional communicationConfidentialityRisk awareness
Licenses:NMLS
Certifications:S.A.F.E. Act registration (NMLS)
Tech Stack:CAMPNMLSMU4RS.A.F.E. Act

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
Glassdoor
Glassdoor: 3.7
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