Instructional Designer

Teletech
Philippines
Workplace: RemoteFull timeFunction: Education & TrainingExperience: 3+ yearsEducation: bachelorsSkills: ["Project management","Organizational skills","Creativity","Writing","Communication","Presentation","Attention to detail","Self-management"]

Analyze training needs and design learning objectives and outcomes for client-based programs. Build and maintain new hire, cross-training, and continuous learning materials using ADDIE, eLearning, instructor-led, and virtual ILT methods. Develop scenarios and knowledge assets, run Train-The-Trainer sessions, and manage project timelines, status, and risks. Conduct front-end analysis and evaluations (e.g., metrics, Kirkpatrick/Gagné) to measure effectiveness and update content gaps.

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Teletech
Teletech
5 days ago

Instructional Designer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Analyze training needs and design learning objectives and outcomes for client-based programs. Build and maintain new hire, cross-training, and continuous learning materials using ADDIE, eLearning, instructor-led, and virtual ILT methods. Develop scenarios and knowledge assets, run Train-The-Trainer sessions, and manage project timelines, status, and risks. Conduct front-end analysis and evaluations (e.g., metrics, Kirkpatrick/Gagné) to measure effectiveness and update content gaps.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Education & Training
Seniority: Mid level

Key Responsibilities

  • •Analyze client training needs for programs and develop learning objectives, outcomes, and instructional methods.
  • •Design and develop training materials (new hire, cross-training, continuous) for eLearning, self-paced, ILT, or virtual ILT delivery.
  • •Create practical application scenarios (exercises, role-plays, case studies, games, simulations) and maintain knowledge artifacts for training and production.
  • •Manage project plans and timelines: develop schedules, lead client/project meetings, provide status updates and risk escalation, and run post-project analysis.
  • •Conduct front-end analysis and training evaluations using program metrics to identify knowledge gaps and modify content when needed.
Travel: Low travel

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeavePaid Holidays

Key Requirements

  • •Bachelor’s degree (preferably in instructional design, education, adult learning/training, graphic arts, or related) plus relevant curriculum design experience, or a combination of education and experience.
  • •3+ years of professional training and development experience; 1–3 years of instructional or curriculum design preferred.
  • •Strong project management and organizational skills to develop training material on short timelines and manage workload independently.
  • •Excellent writing, communication, and presentation skills with strong attention to detail and a positive attitude.
  • •Proficiency with Microsoft Office Suite and authoring/design tools (eLearning tools and Photoshop); call center experience preferred.
Experience:3+ yearsTraining & developmentInstructional designELearningCurriculum designCall center
Education:Bachelor's in Instructional Design, Education, Adult Learning/Training, Graphic Arts (or related)
Skills:Project managementOrganizational skillsCreativityWritingCommunicationPresentationAttention to detailSelf-management
Certifications:ISD certificationsArticulateCamtasiaCaptivate
Tech Stack:ADDIESharePointMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookMicrosoft AccessArticulate Storyline 360CamtasiaCaptivatePhotoshopKirkpatrickGagné

Company Brief

Teletech
Provides customer experience (CX) technology and services, including contact center operations, digital consulting, and cloud-based CX platforms to help enterprises improve customer engagement and operational efficiency.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Englewood, United States
Founded: 1982
WebsiteLinkedIn