Remote Customer Service Representative

Qureos
United States
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer-focused","Communication","Interpersonal skills","Problem-solving","Attention to detail"]

Serve as the first point of contact for customers, handling inbound questions via phone and email with professional, courteous service. Diagnose customer needs, provide accurate information, schedule services, and escalate complex issues when needed. Maintain detailed customer records in the customer management system and dispatch vehicles/personnel to customer sites based on urgency and availability. Learn products and door services to improve support quality.

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FursaFursa
Qureos
Qureos
1 week ago

Remote Customer Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Serve as the first point of contact for customers, handling inbound questions via phone and email with professional, courteous service. Diagnose customer needs, provide accurate information, schedule services, and escalate complex issues when needed. Maintain detailed customer records in the customer management system and dispatch vehicles/personnel to customer sites based on urgency and availability. Learn products and door services to improve support quality.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Interact with customers via phone and email to address inquiries and provide service assistance.
  • •Identify and analyze customer needs, providing creative solutions, scheduling services, and escalating complex issues.
  • •Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in the customer management system.
  • •Dispatch vehicles and coordinate personnel to meet customer requests based on location, urgency, and availability.
  • •Develop product knowledge of products and door services to provide accurate information to customers.

Pay and Benefits

Perks:Health Insurance401kPaid Leave

Key Requirements

  • •High school diploma or equivalent; AA/BA preferred.
  • •Excellent communication and interpersonal skills.
  • •Strong problem-solving and decision-making abilities.
  • •Ability to maintain attention to detail and accuracy in data entry.
  • •Ability to work in a fast-paced environment and prioritize tasks.
Skills:Customer-focusedCommunicationInterpersonal skillsProblem-solvingAttention to detail

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn